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UC San Diego
Oakland, CA, United States
Call Center Specialist - Per Diem - 130805 Click Here to Apply Online Job Description Filing Deadline: Tue 7/16/2024 UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills fo
Job Source: UC San DiegoUC San Diego
Oakland, CA, United States
Call Center Specialist Lead - 130196 Click Here to Apply Online Job Description Extended Review Date: Mon 7/1/2024 UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for
Job Source: UC San DiegoUC San Diego
Oakland, CA, United States
Call Center Specialist Lead - 130115 Click Here to Apply Online Job Description Extended Deadline: Mon 7/1/2024 UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable
Job Source: UC San DiegoUC San Diego
Oakland, CA, United States
Call Center Specialist Lead - 130196 Click Here to Apply Online Job Description Extended Deadline: Mon 7/1/2024 UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable
Job Source: UC San DiegoBath Planet
Oakland, CA, United States
Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind o
Job Source: Bath PlanetConduent
San Francisco, CA, United States
About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture
Job Source: ConduentBASS Medical Group
San Francisco, CA, United States
Job Type Full-time Description We are seeking a highly motivated and dedicated Call Center Representative (CCR) to join our growing team. The ideal candidate will possess strong communication and interpersonal skills, with an ability to provide exceptional customer service while answering and directing calls efficiently. The CCR will be respon
Job Source: BASS Medical GroupBath Planet
Oakland, CA, United States
Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind o
Job Source: Bath PlanetSan Rafael, CA, United States
Summary
The Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Schedules medical patient visits, and answers call for dental and behavioral health. Obtains necessary data and insurance authorizations as appropriate.
Essential Duties and Responsibilities
Customer Care:
Answers and directs calls with a pleasant voice in a timely manner
Schedules patients in accordance with established provider schedules and clinic protocols
Records no-shows and cancellations in system and patient records while routing patient messages to appropriate clinical staff
Screens and provides information to patients on Sliding Fee Scale as appropriate
Accurately captures patient demographics, insurance and structured data into the EHR system with each patient encounter
Advises patients of clinic policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
Monitors call volume alerts supervisor of changes
Maintains strict patient confidentiality per HIPPA and company standards
Ensure superior customer service to patients, including problem resolution
Performs a variety of miscellaneous clerical tasks as time permits
Performs other duties as directed, developed or assigned
Insurances: Performs an eligibility check on all medical visits for all sites including insurance and registration verification 3-days ahead of patient's visit
Adjusts registration and insurance information accordingly in response to 3-day ahead check
Contacts patients with terminated/ineligible insurance to notify them and share options to still be seen, including potential out of pocket cost
Notifies frontline staff of eligibility issues before patient is seen to ensure proper payment/update of insurance is make before visit occurs
Leaves detailed notes on appointment billing screen to translate eligibility to billing department
Supports other departmental eligibility as needed as as time allows
Supervisory Responsibility: N/A
Qualification Requirements: High school diploma or equivalency
Knowledge of standard office policies and procedures
Experience working on computers; typing/keyboarding speed of at least 40 WPM
Must have a positive attitude, be a team player, and be able to take directions from supervisor
Understands and promote the mission, vision, and values of the health center both in the workplace and in the community
Sensitivity to the needs and situation of multi-cultural population from a variety of income levels
Ability to manage multiple tasks
Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
Experience in a medical office setting/FQHC setting
Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale)
Must possess excellent organization, writing, and verbal skills
English proficiency required; Spanish proficiency preferred
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Equipment/Machinery: Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel, EHR system, and other software as required.
Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Stand and walk or sit alternatively depending on specific needs of day. Estimate 20% of time is spent on feet and 80% sitting at desk.
Have occasional need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders.
Have occasional need to perform standing and walking activities.
Constant need to perform the following physical activities: writing/typing, grasping/turning, finger dexterity.
Lifting/carrying over 10 pounds occasionally. Lifting/carrying less than 10 pounds frequently.
Vision requirements: constant need to complete forms, read reports, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm's reach.
Hearing requirements: constant need to communicate over telephone and in person.
Travel Requirements: Occasional need to utilize personal transportation to attend meetings or training.
Work Environment: The noise level in the work environment is usually moderate.
Email Alert for Call Center Specialist jobs in San Rafael, CA, United States
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