Conference Services Manager

New York, NY, United States

About Us: The Pier Sixty Collection, renowned for its breathtaking waterfront venues, is seeking an enthusiastic and experienced Conference Services Manager to join our dynamic team. Our commitment is to provide an anticipatory, client-focused, and flexible service, ensuring memorable experiences for our clients.

Role Overview: The Conference Services Manager plays a crucial role in planning and executing corporate and non-profit events once the sales process is complete. This role is pivotal in determining the level of service that influences client satisfaction and their likelihood to return. Timely responses, creative suggestions, and flexible alternatives are essential attributes for success in this role.

Compensation: $75,000 + bonus

Key Responsibilities:

Independently plan, produce, and execute events at Pier Sixty, The Lighthouse, and Current, maintaining positive client relationships.

Negotiate changes to menu pricing, enhance menus, and employ upsell techniques to drive additional revenue.

Create and propose menus, schedule tastings, and coordinate with the culinary department to ensure proper menu selection.

Conduct vendor production walk-throughs, conference calls, and meetings related to event planning.

Produce clear Banquet Event Orders, design floor plans, and manage equipment inventory for events.

Communicate all pertinent event information to each department, ensuring a seamless planning process.

Devise workable event timelines in collaboration with clients and the production team.

Coordinate vendor deliveries, load-ins, and set-ups to align with operational guidelines.

Ensure accurate invoicing and collection of deposits and payments according to accounting procedures.

Adhere to safety procedures and travel to different properties/venues as needed.

About Us: The Pier Sixty Collection, renowned for its breathtaking waterfront venues, is seeking an enthusiastic and experienced Conference Services Manager to join our dynamic team. Our commitment is to provide an anticipatory, client-focused, and flexible service, ensuring memorable experiences for our clients.

Role Overview: The Conference Services Manager plays a crucial role in planning and executing corporate and non-profit events once the sales process is complete. This role is pivotal in determining the level of service that influences client satisfaction and their likelihood to return. Timely responses, creative suggestions, and flexible alternatives are essential attributes for success in this role.

Compensation: $75,000 + bonus

Key Responsibilities:

Independently plan, produce, and execute events at Pier Sixty, The Lighthouse, and Current, maintaining positive client relationships.

Negotiate changes to menu pricing, enhance menus, and employ upsell techniques to drive additional revenue.

Create and propose menus, schedule tastings, and coordinate with the culinary department to ensure proper menu selection.

Conduct vendor production walk-throughs, conference calls, and meetings related to event planning.

Produce clear Banquet Event Orders, design floor plans, and manage equipment inventory for events.

Communicate all pertinent event information to each department, ensuring a seamless planning process.

Devise workable event timelines in collaboration with clients and the production team.

Coordinate vendor deliveries, load-ins, and set-ups to align with operational guidelines.

Ensure accurate invoicing and collection of deposits and payments according to accounting procedures.

Adhere to safety procedures and travel to different properties/venues as needed.

Required Qualifications, Skills, and Abilities:

Minimum of three years of food & beverage/restaurant experience, preferably in Banquets, Catering Services, and/or Convention Services.

Strong organizational skills, ability to multitask, and coordinate all aspects of an event.

Ability to work independently, make proactive decisions, and meet deadlines.

Proficiency in Microsoft Word, Excel, and PowerPoint; familiarity with Delphi and Meeting Matrix is a plus.

Excellent communication skills to liaise effectively with team members, management, clients, and vendors.

Knowledge of various types of event set-up styles, audio-visual equipment, and property layouts.

Ability to handle customer interactions with patience, tact, and diplomacy.

Strong problem-solving skills and ability to work under pressure.

Positive attitude towards service, teamwork, and going above and beyond.

Valid driver's license for using a golf cart within the property.

Physical Requirements:

Ability to safely perform essential job functions.

Lift, carry, load, unload, push, pull up to 20lbs.

Sitting, standing, and bending consistently.

Other Responsibilities:

Adherence to safety and health procedures

Maintain a professional appearance and behavior.

Compliance with emergency procedures and company policies.

Join Us:

Embark on a rewarding journey with The Pier Sixty Collection, where your dedication and passion for delivering exceptional events will contribute to our continued success. If you are ready for a challenging yet fulfilling role, we invite you to apply and be part of our esteemed team.

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