Enterprise Infrastructure Engineer I

Houston, TX, United States

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Company Name:  Mitsubishi Heavy Industries America, Inc.

Location:  Houston, TX, US, 77046

Job Description:  Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for an Enterprise Infrastructure Engineer to join our team. This is a hybrid role based out of Houston

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

To meet the challenges of an ever-changing world, we continuously reinvent the concept of manufacturing. Are you ready to make tomorrow's work better than today?

SCOPE:

An IT Enterprise Infrastructure Engineer is responsible for the reliability and stability of assigned platforms (including cloud based), systems, and applications. Maintains effective communication chains, designs, developments, deploys, and supports Information Technology Systems for MHIA and its Affiliates. Collaborate and partner with all IT Teams as needed to support and grow the ONETEAM mindset. Manages ticket queues, maintains status updates frequently and performs analysis to support a path for proactive issue migration, where possible.

The ideal candidate will have at least 2 years of experience including Azure and Hyper-V, VMware.

JOB RESPONSIBILITIES

Recommend and develop plans for system development/operations, hardware and software purchases related to infrastructure for all affiliates;

Maintain partnerships with vendors to obtain clear understanding of available technology and aid in vendor management;

Develop, maintain and implement infrastructure systems policies and controls to ensure data accuracy, security, legal and regulatory compliance;

Identify system capacity thresholds and implements capacity upgrades as required;

Monitor service desk ticketing system and troubleshoot assigned infrastructure issues, follow up with end-users often to ensure timely resolution of problems;

Manage and lead assigned projects to completion with delivery of agreed objectives, within specifications aligned with deadlines and budget management;

Leverage a collaborative, solutions-oriented approach, with effective communication skills and demonstrated ability to foster teamwork;

Act with accountability in mind, identifying and interfacing with all key stakeholders in a professional manner;

Good judgement and ability to make sound decisions in a fast-paced dynamic setting;

Analyze system needs and functional operations, to determine scope & priorities, discuss system capacity, and equipment acquisitions;

Hands-on development, implementation, installation, and operation of information and functional systems for the organization;

Management and Administration (multiple tenants) of O365, Exchange Online/On-Prem, Azure DevOPS, Azure, VNets NSGs UDR, etc.

Install new equipment, software upgrades and patches to eMail services, DNS, FTP, and web servers and related facilities including login servers, mail relays, directory and list servers, web servers and a proxy server;

Maintain high-level and detailed knowledge on the computing, network, and security industries, best practices, and evolving technologies and security threats;

Analyze and recommend the purchase of computer/network equipment;

Champion a positive team spirit and culture built on integrity, inclusion, transparency, and accountability. Establish and maintain succussion, continuity and progressional career path development plans for all team members built on the foundation of the people development vision;

Provide cross-site and cross affiliate support, including remote sites as required;

Ability to create documentation such as, but not limited to: SOPs, How To’s and Process Training, etc;

Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily;

Protect confidential information by not communicating, disclosing to, or using for benefit of third parties;

Perform other related duties, as directed by IT Leadership team.

QUALIFICATIONS & SKILLS

Education Requirement : Bachelor's degree (BS) from four-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security.

Experience : At least two (2) years of related experience or equivalent combination of education and experience. A progressive IT experience showing increasing responsibility is preferred. Experience in Manufacturing is preferred.

Communication Skills: Good verbal communication skills with the ability to communicate effectively with technical and non-technical team members, at all levels in the organization;

Any special skills/training/certifications: Novice understanding of Hyper-V, VMware, Azure Services, Azure CLI Powershell ARM templates, Azure DevOps, Azure IAAS and PAAS services, Azure Networking, Azure Virtual Networks, Express Route Site-to-Site VPN configuration, NSG configuration, and App Services Environments, Citrix, Linux Server, Group Policy, Exchange On-Prem, Exchange Online, Active Directory, System Backups, Unified Communications, and data centers, both on-premises, cloud and hybrid designs

Novice Windows Server administration (including clustering) and management experience, Active Directory and Federation between on-premises data centers and cloud computing environments, Cloud-Based automation tooling , Microsoft computing environments (both server & workstation) is required

Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required

Cerifications in ITL,  Customer Service, Project Management, AZ 104 Azure Administrator Associate, AZ 140 Windows Virtual Desktop Specialty, AZ 303 Microsoft Azure Architect Technologies, AZ 304 Microsoft Azure Architect Design, M365 Security Administrator Associate, M365 Enterprise Administrator Expert is preferred;

Novice knowledge of Tanium, Endpoint Manager is preferred.

Novice  knowledge of SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred is preferred.

WORKING CONDITIONS:

Travel: 20% or less

Weekend/late night work if applicable: Occasionally.

Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Why Should You Apply?

Excellent Benefits (Medical, Dental, Vision & 401K Matching)

Excellent growth and advancement opportunities

Paid vacation, sick time and 15 holidays

Committed to quality products and services.

Great working environment and culture

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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