Senior Product Manager

Boston, MA, United States

About InvoiceCloud :

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.

As Senior Product Manager at Invoice Cloud, you will lead a product delivery team focused on the Enterprise Utilities vertical. Daily, you'll be expected to work with stakeholders inside and outside the company to understand customer problems and business opportunities, and work with our delivery team to solve them. You will own the strategy, roadmap, and execution of these initiatives, and will lead a cross-functional team to drive results. Someone successful in this role feels equally comfortable meeting with customers and prospects, evaluating partnership opportunities, and writing user stories.

First 30 days

Gain an understanding of Invoice Cloud's SaaS products – verticals served, payment methods, user flows – through internal discussions and by completing training on the platform.

Review current backlog and roadmap and build an understanding of all documented product initiatives.

Participate in product team calls / meetings and begin to integrate into the delivery team

Shadow customer calls to develop customer empathy

First 90 days

Meet with our top customers in the Enterprise Utility vertical, understanding how their problems differ from our Tax and Insurance customers.

Educate developers on the overall mission, including the business drivers, and create team alignment and motivation around payer adoption, driving bottoms-up ideation.

Work with our UX and Marketing teams to improve our user personas for Enterprise Utilities.

Review existing data sources to evaluate user behavior, including internal data and Pendo.

Become well-versed in the payments industry, including an in-depth understanding of what happens when payments are processed.

Ongoing

Collaborate with business stakeholders and the R&D team to build a complete product roadmap for your area, making sure the sequence is aligned with company goals and value creation.

Gain in-depth knowledge of our billers' and payers' workflows, identifying opportunities to improve overall satisfaction and key metrics.

Lead cross-functional teams to define key metrics and develop a strategy for positively impacting those metrics.

Identify adoption improvement opportunities that can be solved without using R&D resources, prioritize them, and work with the appropriate teams to make changes. This includes biller onboarding, biller website optimizations, and other out-of-the-box thinking.

Gain a holistic understanding of the payments market to identify disruptive opportunities in payments experience.

Build both back-end and front-end solutions to improve payments workflows.

Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.

Qualifications

Minimum of a BA / BS, preferably in computer science, engineering, or other quantitatively oriented fields. An advanced degree in business or relevant field is a major plus.

4+ years of SaaS product management experience with product owner responsibilities.

Experience publishing APIs with a development team, and comfortable talking with customers and implementation teams about their use.

Has demonstrated an owner's mentality for their product area, is obsessive about the small details, and is passionate about the product and space that they lead.

Experience in the payments industry preferred, but not required.

Strong analytical and quantitative skills with demonstrated experience in customer and competitive research.

Exceptionally clear and precise communication skills – able to effectively communicate both strategic vision and specific details to customers and internal stakeholders.

Benefits

We offer a competitive benefits program including:

Medical, dental, vision, life & disability insurance

401(k) plan with company match & employee stock purchase plan (ESPP)

Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays

Mental health resources

Paid parental leave & Backup Care

Tuition reimbursement

Employee Resource Groups (ERGs)

Invoice Cloud is an Equal Opportunity Employer.

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

Click here to review EngageSmart's Job Applicant Privacy Policy.

To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr