Senior FM Engineering Ops Manager_

Charlotte

Senior FM Engineering Ops Manager

Job ID

171884

Posted

13-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance, Facilities Management

Location(s)

Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America, Houston - Texas - United States of America, Phoenix - Arizona - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

**About the role**

As a CBRE FM Engineering Ops Sr. Manager, you will lead the team responsible for providing technical and operational support to the account staff.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

**What you’ll do**

The Senior Manager of Engineering Operations will work closely with regional leaders to ensure service delivery metrics are achieved, and meet CBRE, client, and industry standards. They will be responsible for tracking and communicating critical metrics, SLA and KPI delivery for sites within the region. Collaboration with regional leaders to deliver strategic plans aimed at enhancing productivity, efficiency, and quality of operations will be key.

The role further involves delivering a continuous improvement program on account processes to ensure best in class operations. They will participate in project planning, budgeting, and resource allocation as needed and support the preparation of annual operating budgets by providing technical expertise to help evaluate, forecast, and manage operations and maintenance costs for the region and specific locations.

The FM Engineering Ops Sr Manager will work closely with regional leadership to oversee and own the technical aspects for regional assets, including condition assessments, life cycle management, capex replacement program, reliability engineering, etc. They will foster a collaborative environment, maintain strong relationships with stakeholders, and actively participate in problem-solving, troubleshooting, and decision-making processes.

The FM Engineering Ops Sr Manager will act as the primary point of contact for engineering-related inquiries and issues within the region, support the regional alliance director and site leadership.

+ Collaborate with regional leaders to meet service delivery metrics adhering to CBRE, client, and industry standards.

+ Track and report critical metrics, SLA and KPI delivery for regional sites.

+ Develop strategic plans with regional leaders to boost productivity, efficiency, and quality of operations.

+ Implement a continuous improvement program to maintain best in class operations.

+ Participate in project planning, budgeting, and resource allocation.

+ Assist in preparing annual operating budgets, providing technical insights for managing operations and maintenance costs.

+ Oversee and manage technical aspects for regional assets including condition assessments, life cycle management, capex replacement program, and reliability engineering.

+ Foster collaborative environment, maintaining strong stakeholder relationships.

+ Lead problem-solving, troubleshooting, and decision-making processes.

+ Serve as the primary contact for engineering-related inquiries within the region.

+ Support regional alliance director and site leaders to achieve financial objectives.

+ Align with CBRE global and other regional teams for consistency and standardization.

+ Collaborate with clients and third-party representatives for regional objective delivery.

+ Lead regional efforts on CMMS and asset management optimization.

+ Resolve operations and maintenance issues at site and regional levels.

+ Incorporate CBRE and customer engineering, maintenance standards into the facility maintenance program.

+ Analyze engineering-related performance metrics (KPIs).

+ Drive continuous improvement and innovation, supporting peer reviews, site assessments, and technical competence evaluations.

+ Collaborate with clients on reconfiguration, changes, and operational requirements.

+ Exhibit CBRE RISE values, influencing parties of shared interests to reach an agreement.

**What you’ll need**

+ Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

+ Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

+ Leadership skills to motivate the team to achieve broad operational targets with impacts on own job subject area, multiple job fields, and department.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Extensive organizational skills and an advanced inquisitive approach.

**Why CBRE?**

We value a culture of respect, integrity, service and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6 month mark.

+ **FORTUNE Most Admired Company #1** in real estate for third consecutive year; **Ten** years in a row on the list.

+ **Forbes** Named one of the **best large employers** in America and one of the **World's Best Employers!**

**Disclaimers**

+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

**Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

**NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (bre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)