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Aimbridge Hospitality
Addison, TX, United States
Location ** Front Desk Supervisor** Property Homewood Suites Addison Posted Date 3 weeks ago(11/9/2021 11:43 PM) ID 2021-85068 US-TX-Addison Category Front Office/Guest Services Type Regular Status Full-Time ** Job Summary** The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentiv
Job Source: Aimbridge HospitalityAimbridge Hospitality
Dallas, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityCrunch Fitness
Addison, TX, United States
The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an
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Job Source: The Element Hotel Gastonthe now corporation
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What Employees Value about the Now: Sales Commissions Growth Potential Excellent Medical, Dental, Vision and life insurance plans for all full-time employees Substantial discounts on products 401k Retirement Plan after 1 year Free massages Discount massages for family members Ideal Candidate: We seek inspirational, service-oriented, optimistic, an
Job Source: the now corporationAccorHotel
Dallas, TX, United States
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memori
Job Source: AccorHotelthe now corporation
Dallas, TX, United States
What Employees Value about the Now: Sales Commissions Growth Potential Excellent Medical, Dental, Vision and life insurance plans for all full-time employees Substantial discounts on products 401k Retirement Plan after 1 year Free massages Discount massages for family members Ideal Candidate: We seek inspirational, service-oriented, optimistic, an
Job Source: the now corporationCrunch Fitness
Addison, TX, United States
The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an
Job Source: Crunch FitnessDallas, TX, United States
Job Description Summary
Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 25 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
Responsible for the supervision of the security of cash, credit card transactions, and guest information.
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Regularly sell hotel rooms through direct client contact.
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS : High School diploma or equivalent required.
Two years of previous hotel experience required.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Experience with Microsoft Office and Opera systems required.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Email Alert for Front Desk Supervisor jobs in Dallas, TX, United States
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