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Trustpilot
New York, NY, United States
We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relation
Job Source: TrustpilotTrigenx
New York, NY, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help customers maximize th
Job Source: TrigenxFORTE
New York
Job Description Job Description As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify
Job Source: FORTECallMiner
, United States
CallMiner is searching for a skilled Customer Success Manager to join our success team. Customer Success Managers are driven by the pursuit of business value for their customers. They are responsible for ensuring speed to value and expertly coaching their customers through the Conversation Intelligence maturity curve. They’re accountable to balance
Job Source: CallMinerAEG
New York, NY, United States
Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
Job Source: AEGPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.Acuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative Corporation, NY, United States
Customer Success Manager
Circular Economy | GreenTech
Location: Hybrid | New York
An exciting opportunity to join a fast growing start-up on a mission to achieve a 360º ecosystem that empowers upstream and downstream circularity initiatives for 300+ brands globally. They are now looking for a Customer Success Manager with a background in technology and sustainability to join their team.
In addition to defining and executing strategic development plans for customer engagement, retention, and growth, you will play a crucial part in strengthening their position as a leading sustainability solutions provider for the consumer packaged goods industry.
Responsibilities:
Become a true business partner for your accounts, understand their needs and how their technology offerings could help them reach their goal. Develop and execute a comprehensive retention and growth strategy for your customer portfolio.
This involves collaborating with the Sales team to lead the onboarding process for new customer and continuously improving onboarding procedures.
Own and actively nurture crucial customer relationships globally to ensure consistent high-quality value-added experiences; and streamline our processes by creating playbooks.
Identify key accounts within your portfolio and craft engagement strategies to enhance retention through high-touch communications on existing products.
Drive customer delight by enabling omni-channel brand storytelling, creating a compelling and consistent brand narrative for their partnership.
Serve as the ‘voice of the customer’ to enable product investments that address core customer pain points and drive impact. Deliver beta and alpha pilots for nascent stage product offerings to onboarded customers, providing them with early access to new features and functionalities, and gathering feedback to drive product improvement and customer satisfaction.
Grow your account revenue by seeking opportunity to upsell, aligning seamlessly with the growth strategy and driving referrals. Enable our “land-and-expand” strategy by cross-selling technology offering customers onto their other offerings to create impact.
Qualifications:
3-4 years of experience in corporate/business partnerships, customer experience/success, business development, or related roles. Experience within early stage SaaS start-ups or within sustainability space of CPG (Consumer Packaged Goods) sector is highly preferred.
Exceptional verbal communication skills and the ability to cultivate and maintain relationships with sustainability leaders, international CPG brands, and other relevant stakeholders.
Proficiency in data analysis to identify trends and gaps in business development, diagnose challenges, and devise effective solutions.
Ability to build analytical dashboards using CRM tools like HubSpot to assess efficiency and compliance, and propose meaningful metrics throughout the sales pipeline to facilitate decision-making.
Demonstrated ability to build empathetic and trusted relationships, both within the organization and externally.
Strong organizational skills and a strong work ethic, with expertise in key project management tools such as Asana, Moxo (optional), HubSpot, and Google Analytics.
Ability to thrive in a fast-paced startup environment, demonstrating skills such as rapid prototyping, resourcefulness, creative problem-solving, and sound evaluative judgment.
Why Apply?
Join workforce from around the world and with a flexible working style.
Be part of a supportive team of people with a mission of accelerating access to sustainable energy in order to combat climate change.
Join an impactful business make a difference to the planet!
Sounds like you? Please click on the ‘Easy Apply’ button. You can also send your resume directly to [email protected] or message me directly!
Storm4 is a specialist GreenTech recruitment firm with clients across Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at www.storm4.com and follow the Storm4 LinkedIn page for the latest jobs and int el
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Customer Success Manager jobs in , NY, United States
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