Director of Concessions - M&T Bank Stadium
Baltimore, MD, United States
Levy Sector Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
The Director of Concessions will lead the team who creates unforgettable experiences. As Director of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.
Detailed Responsibilities
* Overseeing all aspects of concessions operations
* Ensuring the recruitment and training of team members in our standards and procedures
* Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
* Driving engagement within the concessions department
* Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
* Ensuring point of sale updates and regular maintenance checks are completed
* Completing calorific analysis of menu items in partnership with the culinary team
* Ensuring the timely implementation and communication of promotions
* Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
* Working in partnership with other departments to ensure accurate completion of the requisition process
* Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
* Ensuring compliance with all Payment Card Information rules
* Implementing concessions Production Sheet to ensure accurate production and minimal wastage
* Conducting progressive coaching with team members
* Completion of monthly financial reporting and action planning
* Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
* Completion and processing of alcohol incident logs to identify recurring issues or trends
* Managing team member meal breaks
* Overseeing recruitment activities for team members and non-profit groups
* Holding pre-shift meetings to set the tone for events
* Support location "Keys to the Future" activities to develop future leaders
* Support team member orientation training
* Lead NPO Group management and communication
* Oversee service standards during events to ensure a high level of the guest experience
* Ensuring accurate end of month inventory completion
* Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
* Managing and resolving guest complaints
* Managing team member incidents/accidents and following all required reporting procedures
* Managing the onboarding of new management employees in line with our #bestdayever process
* Conduct monthly safety training for team members
* Managing team member scheduling in line with demand forecasts
* Verifying payroll, entering gratuities
* Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
* Responsible for the accurate and timely completion of month-end inventory for the concessions department
* Completing building walkthroughs during events
* Working with location partners to manage the implementation standards agreed through sponsorship deals
* Supporting other locations/properties, as needed
Skills and Experience
* 5+ years of experience in a food and beverage operational position
* Bachelor's degree in hospitality management is preferred
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills
* Able to work evenings and weekends, as dictated by event schedule
Curious about Life at Levy? Check it out:
Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Req ID:1293967
Levy Sector
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BENAE GLICKMAN
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