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RICEFW Technologies

Denver / Global

Help Desk Support I

Job Description

Help Desk Support I

Job ID: RQS 2017-3443A

Department: CDPHE

Duration: 05+ Month Contract

Mode of Interview: Either Webcam or In Person

Client: State of Colorado

Statement of Work

Deskside Support (DSS) for Office of Information Technology (OIT) at Colorado Department of Public Health & Environment (CDPHE).

Introduction

The Governor’s Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 4 months for assistance in installing, updating and moving IT equipment, and fixing IT "issues."

Purpose

This contractor will be responsible for assisting in the day-to-day activities surrounding break‑fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensuring we meet our current service level commitments.

Scope

The Vendor shall be responsible for providing qualified candidates to:

Support installation, configuration, and maintenance of IT equipment.

Provide break‑fix support and troubleshooting.

Imaging and deploying new systems.

Maintaining inventory records.

Ensuring compliance with service level commitments.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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