Service Consultant

Dallas, TX, United States

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Service Consultant. This job is based in Dallas, TX to serve our customers in that area.

ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks' PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment.

POSITION INFORMATION

Job Summary:

The Service Consultant's primary responsibilities include: visiting customers, trade show participation when applicable/able, promotion of CSD products, Increasing TO, Input for strategy improvement based on market situation, summary and update meetings every 2 weeks with service manager, spare part manager, and director of CSD. It is the expectation that the Service Consultant proactively devices an appropriate sales strategy in regard to travel planning, customer visits, products and services. It is the expectation to analyze the customers' needs to and select and promote appropriate solutions, maintain the company's relationship to the customer and to promote the long-term success of it. This role has no supervisory responsibilities.

Essential Duties & Responsibilities

Field Active sales and promotion of CSD Products

Plast attack

Retrofits (Main Focus)Inject 4.0 (e-connect, e-connect.24, e-connect. monitor, e-factory, iQ-family,)

Care and everQ (plast check)

Increase TO of service products

Customer intimacy by consulting and visits

Qualifications:

Bachelor's Degree in Business Management, Plastic Technology, Injection Molding Machine Maintenance or related field.

Minimum of 10 years' experience in the Injection Molding Industry, including the injection molding life cycle of mold setup, maintenance, processing and quality.

Experience with mechanical, hydraulic, electrical/electronic and software and process engineering is helpful.

Sound understanding of all aspects of Injection molding machines/robot within controller generations from cc90 >+ as well as all types of injection molding machines, including horizontal, vertical, multi color, hybrid, toggle, duo, tiebarless, etc.

Advanced computer skills in Microsoft Office, SAP, Innosoft and Internet Explorer.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position.

WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing . We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL's turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.

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