Visitor Services Associate
, PA, United States
Visitor Services Associate page is loaded Visitor Services Associate Apply locations Penn State University Park time type Part time posted on Posted 2 Days Ago job requisition id REQ_0000055060 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
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If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Palmer Museum of Art at Penn State seeks applicants for part-time Visitor Services Associates (VSAs) to work 5-20 hours per week. VSAs are frontline customer service staff who report to the Visitor Experience Manager and contribute to creating a welcoming, inclusive, and enjoyable experience for museum visitors. VSAs will greet, check in, and orient visitors to the museum, share information about suggested donations, museum exhibitions, events/programs, and opportunities to get involved or learn more. A top priority for VSAs is sharing museum guidelines (such as no touching artwork and no food, drink, or backpacks in the galleries) in a positive manner that invites visitors to understand we all have a part in art protection. VSAs also collect demographic information through visitor surveys and process credit card transactions for donations and program registrations. In partnership with Security staff and Visitor Service Volunteers, the VSAs participate as a team to provide an exceptional, visitor-centered museum experience for all.
Qualifications: Some customer service experience is required. Must be able to welcome and communicate with a wide range of individuals of all ages and backgrounds. Experience offering customer service to patrons with disabilities; knowledge of Microsoft Office365, including SharePoint; and/or an interest in art and museums is a plus. Candidates speaking more than one language are encouraged to apply.
Museum hours are Wednesday through Sunday, approximately 11AM to 5PM, with extended hours until 8PM on Thursdays. Applicants must have consistent weekend availability and the ability to work at least some evenings for events and programs.
The pay rate is $15 per hour.
To apply for this position, please submit your resume and cover letter.
The College of Arts & Architecture is working to establish a culture of anti-racism and anti-oppression that embraces individual identities, fosters a culture of inclusion, and promotes equity through curricula, values, standards, ideals, policies, and practices. The ideal candidate will provide evidence of their experience with, and interest in, contributing to these goals.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
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