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Deloitte
Sacramento
Workforce Planning Manager Human Capital The Human Capital (HC) Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-mark
Job Source: DeloitteOrion Advisor Solutions, Inc
Sacramento, CA, United States
Workforce Management Analyst page is loaded Workforce Management Analyst Apply remote type Hybrid locations Greater Omaha Area Greater Phoenix Area Greater Sacramento Area Idaho Falls Provo time type Full time posted on Posted 3 Days Ago job requisition id R1791 About this Opportunity: As a Workfor
Job Source: Orion Advisor Solutions, IncPG&E Corporation
Sacramento, CA, United States
Requisition ID # 157212 Job Category: Real Estate / Facilities Job Level: Individual Contributor Business Unit: Shared Services Work Type: Hybrid Job Location: Sacramento Department Overview Environmental is focused on environmental permitting, and compliance by engaging our employees to better understand our clients' businesses and provide
Job Source: PG&E CorporationKimley-Horn
Sacramento, CA, United States
Overview: Kimley-Horn is looking for Planning graduates with 0-1 years of experience to join our Transportation team in our Sacramento office in 2024! This is not a remote position. Responsibilities: Perform traffic engineering tasks to deliver a wide variety of transportation planning, transit, traffic engineering, safety, and intelligent transpo
Job Source: Kimley-HornKimley-Horn and Associates, Inc.
Sacramento, CA, United States
Overview Kimley-Horn is looking for Planning graduates with 0-1 years of experience to join our Transportation team in our Sacramento office in 2024! This is not a remote position. Responsibilities * Perform traffic engineering tasks to deliver a wide variety of transportation planning, transit, traffic engineering, safety, and intelligent trans
Job Source: Kimley-Horn and Associates, Inc.Kimley-Horn
Sacramento
**Overview** Kimley-Horn is looking for Planning graduates with 0-1 years of experience to join our Transportation team in our Sacramento office in 2024! This is not a remote position. **Responsibilities** + Perform traffic engineering tasks to deliver a wide variety of transportation planning, transit, traffic engineering, safety, and intelligent
Job Source: Kimley-HornSociety of Workforce Planning Professionals
Sacramento, CA, United States
Posted On: 10-13-2021 Positon Title: Workforce Manager Job Location: Sacramento, CA Contact: [email protected] The Workforce Manager is responsible for the development of the workforce specialists to ensure that call center objectives such as service level and shrinkage goals are met. The Workforce Manager would be tasked with managing the d
Job Source: Society of Workforce Planning ProfessionalsSumitomo Pharma
Sacramento
**Senior Analyst, FP&A** Sumitomo Pharma America (SMPA) is focused on delivering therapeutic and scientific breakthroughs in areas of critical patient need spanning psychiatry & neurology, oncology, urology, women’s health, rare disease, and cell & gene therapies. The company’s diverse portfolio includes several marketed products and a robust pipel
Job Source: Sumitomo PharmaRancho Cordova, CA, United States
Workforce Planning Analyst – Multiple Locations – Magellan Health This position is responsible for monitoring Care Management Center (CMC) service levels, call center activity, and resources on a real time basis ensuring service performance goals are consistently achieved. This position will work closely with the leadership of the call center teams on optimization of Automatic Call Distributor (ACD) capabilities, staffing and scheduling and performance reporting.
Primarily responsible for monitoring call center activity on a real time basis to ensure service level targets are achieved consistently through optimal utilization of resources.
Supports team leaders with the scheduling of employees, productivity tracking, maintaining work schedules, coordination of off-phone activities, and approval of PTO, overtime and flexible time off.
Manages the Workforce Management Tool (IEX Totalview) to optimize utilization of resources.
A level of accountability in the achievement of service performance goals and client specific performance guarantee targets rests with this position.
Responsible for coordination, production, accuracy and timeliness of ACD agent, team and overall CMC reports for both internal and external distribution.
Helps coordinate telecommunication changes.
Use historical call data, interval arrival patterns, average handle times, service level targets, Erlang tables, and other data as necessary to develop forecasts, staffing plans, and schedules that will ensure service level achievement at minimal cost.
Other Job Requirements
Responsibilities
Experience with Excel spreadsheets, ACD reports and forecasting methodologies and tools.
Access Database knowledge
Knowledge ofWorkforce Management programs.
General Job Information
Title
Workforce Planning Analyst
Grade
21
Work Experience – Required
Customer Service
Work Experience – Preferred
Education – Required
Education – Preferred
Associates
License and Certifications – Required
License and Certifications – Preferred
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace which recommend s health care options you can learn in the Drug Addiction Clinics Review . EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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Email Alert for Workforce Planning Analyst jobs in Rancho Cordova, CA, United States
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