Housing Case Manager

Portland, OR, United States

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

Hours: M-F 8-4:30

Base wage: $23

Represented/Union Role-Bidding ends 6/25

SUMMARY : The Housing Case Manager works as a member of a multi-disciplinary behavioral health care team providing integrated behavioral health services to clients seen at Old Town Recovery Center. The Housing Case Manager is responsible for providing housing support the OTRC mental health teams, ensuring care that is accountable, comprehensive, proactive, well-coordinated and patient-centered.

The programs at OTRC address all treatment needs, including crisis management, substance abuse treatment, psychiatric evaluation and treatment, physical health treatment, mental health treatment, accessing benefits and entitlements, accessing appropriate and affordable housing. The programs are responsible for proactively managing the healthcare needs of the clients on their assigned team, including medical, mental health, addiction, and health behavior needs.

RESPONSIBILITIES:

Pursue affordable housing options for clients both inside and outside the Central City Concern system.

Assist clients with accessing affordable housing both inside and outside the Central City Concern system.

Assist clients in completing all appropriate forms for obtaining housing.

Attend all meetings required in order to best work with landlords, resident services and building staff.

Assist clients with developing working relationships with landlords, resident services and building staff.

Attend required meetings and trainings.

Advocate for clients when necessary; attending meetings such as landlord tenant or court with client.

Help clients move or make improvements to their dwelling to insure housing stability.

Must maintain client records as required by program standards and funding requirements including documentation of clinical/case management interactions.

Submit billing for clinical interactions if credentialed as a QMHA.

Conduct 'Rent Well' Classes

Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access.This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

Perform other duties as assigned.

ABILITIES: Ability to work effectively in a fast paced healthcare environment.

Ability to work effectively and efficiently in an environment subject to ambiguity and change.

Demonstrated ability to build and maintain relationships with community partners including but not limited to Housing Authority of Portland, Housing and Urban Development, property management companies

Ability to effectively communicate and interact successfully with a wide variety of people, includingclients, co-workers and general public, both oral and in writing.

Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.

Ability to consider the impacts and outcomes for underserved communities during decision-making process.

Ability to understand and follow oral and written instructions.

Knowledge of de-escalation methods or ability to be trained in de-escalation methods.

Ability to learn and apply training instruction.

Ability to take directions from supervisor and work amicable with peers in a health care setting.

Professional maintenance of appropriate boundaries.

Knowledge of landlord tenant law, Permanent Supported Housing, Shelter Plus Care voucher system, Section 8, and any other programs as deemed necessary.

Ability to work effectively with peers, individual clients and groups.

Ability to work as a team member, remain flexible and to establish priorities as a group.

Ability to apply principles learned to new situations.

Ability to maintain accurate records and necessary paperwork.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to work effectively with a diverse population.

Ability to work independently, manage time, prioritize the workload, problem-solve, and complete tasks in a timely fashion.

Ability to multi-task and remain calm in a busy and stressful environment.

Ability to be a detail oriented, flexible, dependable, positive team player.

Ability to display a non-judgmental attitude.

Ability to perform simple mathematical computations.

Ability to manage time and meet deadlines.

Ability to work in an environment where people may be hostile or abusive.

Excellent problem-solving and conflict resolution skills.

Ability to keep accurate and appropriate records/documentation.

QUALIFICATIONS: Bachelor's degree in Behavioral Sciences field or a combination of at least three year's work, education, training or experience in chemical dependency and/or mental health treatment;

Has the competencies necessary to:

Communicate effectively;

Understand addictions and mental health treatment and service terminology and to apply the concepts;

Provide psychosocial skills development; and

Implement interventions prescribed on a treatment plan.

Must be registered with the appropriate Oregon state licensing board to meet, at minimum, QMHA requirements.

Experience with severe and persistent mental illness (SPMI) preferred.

Bi-lingual (English/Spanish) preferred.

Must meet CCC privileging requirements as required by FTCA.

Must have current CPR certification prior to start date.

Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.

Will be required to carry an agency cell phone for work use.Cell phone will be provided by Central City Concern.

If using a vehicle for agency use, must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy.Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.

Must have the ability to complete forms thoroughly, accurately and with legible handwriting.

Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

Must adhere to agency's non-discrimination policies.

Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.

Benefits:Central City Concern offers an incredible benefits package to our Regular/FT employees: Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.

Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.

11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.

Comprehensive Medical, Vision, and Dental insurance coverage.

Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)