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CERES Group
Boston, MA, United States
Job Description: The Managed Services Manager is responsible to ensure our Delivery Services meets the needs of our customers in an ever changing environment as cyber threats continue to evolve. The Manager must be passionate about cyber security and the drive to continue to evolve our service offers to stay with or ahead our client's needs. As M
Job Source: CERES GroupCanonical Group Ltd
Boston, MA, United States
This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the
Job Source: Canonical Group LtdCanonical
Boston
Job Description Job Description This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working w
Job Source: CanonicalLinkSquares
Boston, MA, United States
LinkSquares has an incredible opportunity for a Director, Managed Services to join the growing Operations Team at one of the premier companies in the legal tech space. The successful candidate will be the leader of a growing team and will have the opportunity to develop a playbook to support customers through technology guided process transformat
Job Source: LinkSquaresGranite Telecommunications
Quincy, MA, United States
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue wi
Job Source: Granite TelecommunicationsLinkSquares
Boston, MA, United States
LinkSquares has an incredible opportunity for a Director, Managed Services to join the growing Operations Team at one of the premier companies in the legal tech space. The successful candidate will be the leader of a growing team and will have the opportunity to develop a playbook to support customers through technology guided process transformat
Job Source: LinkSquaresAccenture
Boston, MA, United States
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 pe
Job Source: AccentureAccenture
Boston, MA, United States
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 pe
Job Source: AccentureBoston, MA, United States
Job Description:
The Managed Services Manager is responsible to ensure our Delivery Services meets the needs of our customers in an ever changing environment as cyber threats continue to evolve. The Manager must be passionate about cyber security and the drive to continue to evolve our service offers to stay with or ahead our client's needs.
As Managed Services Manager, the candidate will be expected to:
Work to build out and enhance a team of security firewall professionals.
Develop delivery model from conventional to next generation using automation and orchestration tools.
Deep understanding of the ever changing security threat environment
Understanding of operationally running a SOC and its associates
Deep understanding of Checkpoint firewalls as well as Cisco ASA.
Develop weekly/monthly firewall metrics reporting to our customers.
Migration of team from Clarify to ServiceNow ITSM.
Work closely with a diverse set of functional areas, (including engineering, delivery, finance, sales, and marketing) to ensure that projects are appropriately funded, prioritized, and delivered on time/within budget in order to meet revenue targets and customer satisfaction goals.
Facilitate productive cross-portfolio and cross-functional relationships via effective and consistent communications across a global workforce and customer base.
Partner with the sales, account management and delivery to understand the requirements of the target customers and act as the voice of the customer internally.
Help evangelize the MSS portfolio both inside and outside the company.
Assist with client escalations as appropriate.
Oversee the MSS process across functional areas by ensuring clear direction is communicated to engineering and operations teams when defining and prioritizing features, enhancements, platform improvements, and customer requests.
Own the business case process and align service costing to meet corporate goals.
Present MSS to potential customers with the sales team
Own strategic accounts where onsite personnel are deployed
Identify and report on Key Performance Indicators (KPIs) to identify trends and opportunities.
Perform regular portfolio reviews and status updates.
Improve upon the best -in-class commercially available technology and proprietary analytics tools that employ machine learning, statistical analysis, artificial intelligence and other advanced techniques to process millions of security events each day.
Required Experience:
Minimum of 5 years of managed services leadership experience with security or Infrastructure Service offerings for enterprises, ideally in a cyber-security setting.
Experience/Knowledge with the following:
Automation
Management of teams onshore and offshore
Presentation skills
Delivery skillset within the IT consulting arena a must
Must have worked in managed security services for a minimum of 3 years
Cyber-Security solutions
SOC build out requirements
Managed Security Service, Vulnerability Research, SIEM Tools, etc.
Firewall, IDS/IPS, Web Content Filtering, DDoS Mitigation, etc.
Understanding of Governance, Risk and Compliance, PCI,SOX
Checkpoint Expert
Above average understanding of cyber-security concerns/issues relating to enterprise level clients.
Ability to translate the needs of our clients into viable Managed Security Services Offers
Ability to communicate these needs across various internal functional areas in the Company.
Strong technical skills with a Bachelor's degree in computer science, engineering, or related field or equivalent mix of education and work experience.
Nice to have knowledge of Tufin, Algosec ,Bluecoat
#LI-MG1
Email Alert for Managed Security Services Manager jobs in Boston, MA, United States
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