Senior Product Director

Atlanta, GA, United States

This role forms part of a team of product directors reporting into the Head of GSMA Managed Services. We manage end-to-end delivery of a broad portfolio of services that foster and protect growth of the mobile ecosystem with an emphasis on devices, networks, and information. Our work touches nearly all ecosystem participants including mobile network operators, manufacturers, distributors, retailers, insurers, and government agencies.

What the hiring manager says

“As a global and influential trade association for the connectivity industry, we are continually looking for ways to advance and support the mobile ecosystem, particularly with our Device Check service trusted by hundreds of customers in more than 50 countries. This is a great opportunity to enhance and evolve our service portfolio with more information to support a wider global audience make more informed decisions about use of new and pre-owned mobile devices.”

Adrian Dodd, Head of Managed Services

About the Role

The Managed Services team is looking for a product director to manage, develop, and grow the GSMA Device Check service by assessing market demand and managing development of new capabilities to support GSMA’s device crime prevention ecosystem. The product director will serve as a business owner responsible for the commercial proposition and end-to-end delivery within a matrix organisation and management of an external IT vendor.

About You

You will have demonstrable experience in managing a product or service with responsibility for defining the commercial proposition, managing product/service development, and overseeing internal and external operations to ensure success.

You will have prior experience working within a cross-functional team and a track record of achieving financial and operational targets at both an individual and group level.

You will have a strong understanding of the mobile industry, ideally with an understanding of the secondary device market, trade-in programs, mobile device insurance and/or theft/fraud prevention efforts.

You will have proven experience in information technology, along with a solid understanding of data security practices and data protection regulations.

Contract type

Regular Department: Industry Services

Team: Managed Services

Location: Atlanta

Position type: Permanent, Full-Time

About the Team

This role forms part of a team of product directors reporting into the Head of GSMA Managed Services. We manage end-to-end delivery of a broad portfolio of services that foster and protect growth of the mobile ecosystem with an emphasis on devices, networks, and information. Our work touches nearly all ecosystem participants including mobile network operators, manufacturers, distributors, retailers, insurers, and government agencies.

What the hiring manager says

“As a global and influential trade association for the connectivity industry, we are continually looking for ways to advance and support the mobile ecosystem, particularly with our Device Check service trusted by hundreds of customers in more than 50 countries. This is a great opportunity to enhance and evolve our service portfolio with more information to support a wider global audience make more informed decisions about use of new and pre-owned mobile devices.”

Adrian Dodd, Head of Managed Services

About the Role

The Managed Services team is looking for a product director to manage, develop, and grow the GSMA Device Check service by assessing market demand and managing development of new capabilities to support GSMA’s device crime prevention ecosystem. The product director will serve as a business owner responsible for the commercial proposition and end-to-end delivery within a matrix organisation and management of an external IT vendor.

About You

You will have demonstrable experience in managing a product or service with responsibility for defining the commercial proposition, managing product/service development, and overseeing internal and external operations to ensure success.

You will have prior experience working within a cross-functional team and a track record of achieving financial and operational targets at both an individual and group level.

You will have a strong understanding of the mobile industry, ideally with an understanding of the secondary device market, trade-in programs, mobile device insurance and/or theft/fraud prevention efforts.

You will have proven experience in information technology, along with a solid understanding of data security practices and data protection regulations.

Contract type

Regular Worker type

Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page.

Being You at the GSMA

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

About Us If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard. About the GSMA The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.

Connectivity for Good  engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability.

Industry Services and Solutions  underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.

Outreach  provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.

We invite you to find out more at  gsma.com .

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