Specialist, Field Service
Dallas, TX, United States
Job Description Job Description JOB SUMMARY:
The Field Service Specialist serves as a subject matter expert, responsible for startup/commissioning , and resolution of technical issues . This position inspects product quality of Selective Catalytic Reduction (SCR) equipment in the field and at fabricators to ensure product inspections and quality control procedures are performed and conducted as defined in the product specifications; and standards required by our customers/end-user are fulfilled. The Field Service Specialist can adequately represent the company at customer/end-user sites around the world.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department.
To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Oversees equipment installations and completes start-up and commissioning on all vaporized NH3 and direct injection SCR systems.
• Works closely with applications and engineering personnel on activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and preventative maintenance.
• Install new or modified equipment at the customer's facility to ensure full functionality according to specifications.
• Review performance reports and documentation from customers and field representatives and inspect malfunctioning or damaged products to determine the nature and scope of the problem.
• Analyzes and reviews inspection findings to determine the source of the problem, and recommends repair, replacement, or other corrective action.
• Comprehends wiring schematics and diagrams for all equipment.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• May provide on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports by completing documentation (including work orders for each job, maintenance checklists, etc…)
• Ensures daily/weekly/monthly reporting, as well as any other general correspondence, is communicated accurately, concisely, and in a form appropriate to the target audience.
• Conducts quality inspections at fabrication sites to ensure all quality steps are followed, lessening the chance of quality defects in the field.
• Increases CECO awareness of how CECO products and service offerings can benefit their operations.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Travels frequently to customer sites, sometimes on weekends, as required to meet customer’s needs.
• Adheres to all safety policies and procedures in accordance with guidelines established by the Company/OSHA; pursues safety initiatives in support of the Company’s vision of “zero accidents”; maintains a clean, safe, and orderly environment.
• Performs other duties of a similar nature and level as assigned.
EDUCATION AND EXPERIENCE:
• High School Diploma required, bachelor's or associate degree in a related field preferred.
• 8+ years’ experience working as a Field Services Specialist, Technician, or Site Commissioning role.
• Valid in-state driver’s license. Driving records must meet acceptable company standards and be maintained as such to operate a vehicle while on company business.
• Demonstrated track record of communicating and training plant associates to achieve the required knowledge transfer of equipment operations and safety features, as well as effectively communicating with customers and co-workers.
• Experience in Selective Catalytic Reduction (SCR) or related equipment, control systems, and field startup/ commissioning preferable. Knowledge of combustion, air flow, differential pressure in liquids and gases, and other experience from chemical, hydrocarbon, and acid gas process streams preferred.
LICENSING/CERTIFICATIONS:
• None.
TRAVEL REQUIREMENTS:
25% Travel in Houston, TX, and Tulsa, OK; and, 50% Travel throughout North America and occasional support of international projects.
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