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nvrcareers.com
Reston, VA, United States
** Position Description** **Customer Care Team Lead** Job Category **Customer Service** Market Location **VA - Northern Virginia** Location **VA - Reston** NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, were committed to quality and to our customers and we take p
Job Source: nvrcareers.comPrenuvo
Bethesda, MD, United States
Job Description Job Description About Us At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of
Job Source: PrenuvoLearning Care Group
Gaithersburg, MD, United States
Learning Care Group Team Lead Gaithersburg , Maryland Apply Now Share by Email Share on LinkedIn Share on Twitter (http://www.twitter.com/intent/tweet?url=https%3a%2f%2fcareers.learningcaregroup.com%2fsearch%2fjobdetails%2fx%2fa2cc5ed0-abd3-402b-93b6-f33b887ccdd0?utm_campaign=ss_tw&related=) Share on Facebook Apply (https://ejql.fa.us
Job Source: Learning Care GroupSysco
Jessup, MD, United States
Company: US1601 Coastal Sunbelt Produce, LLC Zip Code: 20794 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 2 Years Employment Type: Full Time Travel Percentage: 0 Compensation Range: $10.00 - $48.00 The compensation range provided is in compliance with state specific laws. Factors that may be used to deter
Job Source: SyscoLearning Care Group
Gambrills, MD, United States
Learning Care Group Team Lead Gambrills , Maryland Apply Now Share by Email Share on LinkedIn Share on Twitter (http://www.twitter.com/intent/tweet?url=https%3a%2f%2fcareers.learningcaregroup.com%2fsearch%2fjobdetails%2fx%2fd7edf2b3-6f17-4b98-90cc-a9da959e04f1?utm_campaign=ss_tw&related=) Share on Facebook Apply (https://ejql.fa.us6.o
Job Source: Learning Care GroupcFocus Software Incorporated
Springfield, VA, United States
cFocus Software seeks an ISSO Team Lead to join our program supporting USDHS at TSA HQ in Springfield, Virigina. This position has remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements. Qualifications: Bachelors Degree or equivalent experience in a computer, engineering, or science fie
Job Source: cFocus Software IncorporatedBen & Jerry's - Old Town, VA
Alexandria, VA, United States
Job Description Job Description Do you love ice cream and having fun at work? Ben and Jerry's looking for new team leader to join our awesome team. Team leaders work to provide excellent leadership, customer service, ensure that all tasks are completed fully, and support/comply with all operating systems. Our ideal candidate will be able to lead
Job Source: Ben & Jerry's - Old Town, VATopgolf
Oxon Hill, MD, United States
Provide leadership and guidance to team members to achieve performance targets. Monitor and evaluate team performance, providing regular feedback and coaching. Collaborate with other departments to ensure seamless workflow and quality service delivery. Identify and resolve operational issues and guest concerns promptly. Promote a positive and inclu
Job Source: TopgolfSilver Spring, MD, United States
Sedgwick
Care Team Lead
Memphis ,
Tennessee
Apply Now
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. Its an opportunity to do something meaningful, each and every day. Its having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if youre someone who cares, theres a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Care Team Lead
PRIMARY PURPOSE
: To develop, implement, and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Assesses and evaluates current team competencies to develop a baseline of service opportunities.
Leads efforts to refine Service Center measures and tracking systems for program improvements.
Maintains records of training activities, colleague progress, and program effectiveness.
Analyzes and resolves customer service issues.
Supervises a Service Center unit (team) providing leadership, direction, and support and monitors team's daily performance.
Monitors workloads and status; supports colleagues by providing advice on handling complex issues; and identifies and resolves problems and issues.
Works with team leadership to develop, implement, and monitor staff development plans with a focus on overall customer service skills.
Communicates with upper management regarding unit issues and resolutions.
ADDITONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Travels as needed.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred.
Skills & Knowledge
Strong customer service skills including call center client processes and procedures
Excellent team coaching, training, facilitation, and development skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel as required
Auditory/Visual:
Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
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Care Team Lead jobs in Silver Spring, MD, United States
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