Pro Services Manager

Indianapolis, IN, United States

PURPOSE

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.

MAJOR RESPONSIBILITIES

Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.

Maintain current list of all prospects in electronic database as specified by company

Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management

Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts

Participate in trade associations, trade shows and assists in other promotional efforts

Analyze local market to identify market opportunities, prospective companies and associated buyers

Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required

Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant

Make sales presentations to prospective customers

Solicit orders and process approved services to achieve sales goals

Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals

Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate

Enhance and maintain business development skills through participating in a variety of training programs as assigned

MINIMUM ELIGIBILITY REQUIREMENTS

Three years of outside sales experience (Retail industry preferred)

Demonstrated skills in the areas of sales and business development

Ability to analyze sales data, develop recommendations and solutions

Excellent planning, organizational and time management skills

Ability to interact effectively at all levels and across diverse cultures

Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations

Ability to be an effective team member and handle project assignments responsibly

Must possess excellent customer service skills and be results oriented

Ability to multi-task, meet deadlines, and work in a fast-paced environment

Must have a valid driver's license and proof of automobile insurance

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

Frequent travel required including air and car travel

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS

Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities at every level

Non-traditional retail hours (we close at 7p!)

Career advancement opportunities

Relocation opportunities across the country

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

80 hrs. annualized paid vacation (full-time associates)

4 paid holidays per year (full-time hourly store associates only)

1 paid personal holiday of associate's choice and Volunteer Time Off program

Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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