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PagerDuty
Denver, CO, United States
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site (https://careers.pagerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! PagerDuty is seeking an Enterprise Growth Account Executive with experience
Job Source: PagerDutyAmazon
Denver, CO, United States
Description Would you like to be part of a team focused on increasing adoption of Amazon Web Services in Software & Internet Enterprise accounts? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider? As an Enterprise Sales Representative you will have the exciting opp
Job Source: AmazonF5
Denver, CO, United States
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do cent
Job Source: F5RingCentral, Inc
Denver, CO, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentral, IncCensus
Denver, CO, United States
About Census Census is the first Data Activation platform built on your warehouse. Sync 360° customer data to 200+ business tools today with Reverse ETL. Empower marketing teams to build dynamic audiences with a no-code segment builder. Census is how data teams at companies like Canva, Figma, Rippling, Carta, and Notion build better business oper
Job Source: CensusRingCentral
Denver, CO, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentralRingCentral, Inc.
Denver, CO, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human
Job Source: RingCentral, Inc.Symphony Industrial AI, Inc.
Denver, CO, United States
Introduction SymphonyAI Summit is seeking a highly skilled Senior Enterprise Account Manager with deep expertise in IT Service Management (ITSM) to join our team. As a Senior Enterprise Account Manager, you will be responsible for managing and growing key accounts, developing strategic relationships, and driving revenue growth through the sale of
Job Source: Symphony Industrial AI, Inc.Denver, CO, United States
Are you a master communicator and strategic thinker with a passion for customer service? Are you excited by innovating the world of HR software? As an Enterprise Account Manager at WorkBright, you're not just managing accounts-you're shaping the future of how businesses onboard their employees.
About The Company
WorkBright is a leading HR platform for onboarding, remote verification and the best Form I-9 solution in the world. We empower folks to get to work and streamline the hiring process. Our product catalog includes Onboarding, an ATS and a series of integrations.
WorkBright is a Certified B Corp. We are held accountable to balancing our purpose and profit as we consider our impacts on all of our stakeholders from a social, environmental, and governance perspective. This is the gold standard for corporate and social responsibility. We are also proud to be in the Top 10 Best Places to Work for 2023 from Outside Magazine!
WorkBright is a fully remote company and we are accepting applications from candidates located in the US, but give preference to candidates located in Colorado for this position.
The Role
The Customer Account Manager will be responsible for managing a defined book of business to achieve set goals of expansion and retention. The Customer Account Manager is a great communicator, a problem-solver, and a strategic thinker that has a love for sales and service. They are relationship managers. They thrive on learning and working hard. They will be comfortable in adapting to change and have the ability to work in an organization that thrives on individuals constantly looking for ways to get better. They're not afraid to ask for help, and they understand that a good plan today is better than a perfect plan tomorrow. They have confidence in their ability to build remote relationships and respect that the customer's trust starts with their interactions.
Responsibilities
Achieve Net Revenue Retention (NRR) goals with responsibility for the retention, churn and upsell processes.
Conduct Account Reviews across existing accounts to deliver a strong value proposition that maximizes partnership.
Utilize various selling tactics to engage with current customers and identify opportunities for increased revenue.
Engage with the Sales and Implementation team upon customer acquisition to gain understanding of customer need to assist long term with product adoption.
Partner with the Customer Success team on providing a best in class experience of service for our customer.
Work cross functionally to appropriately forecast and mitigate churn.
Participate in product promotions (webinars, lunch and learn events, etc) to support both new sales and upsell opportunities.
Utilize WorkBright tech stack (including but not limited to Salesforce, Quoter and Vitally) to manage accounts, maintain updated stages and account health and forecast opportunities.
Required Qualifications
Proven track record of exceeding assigned KPIs such as quota or customer satisfaction scores, preferably within a Saas company with a B2B product
A strong technical aptitude. Expect above-average skills in MS Office (Word, Excel,
PowerPoint, Docs, Sheets and Google Calendar).
Strong ability to organize effectively, solve problems quickly, and communicate clearly.
Leadership skills, including the ability to manage time effectively and handle both internal and external conflicts.
Strong attention to detail, highly organized and exceptional follow through.
Excellent interpersonal and communication skills.
Desired Qualifications
Experience with Salesforce or CRM
Experience or knowledge of HR software products
Experience communicating and negotiating with MRR, ARR and implementation fees.
Travel Required
Travel may be required for various meetings or events ranging from team meetings to trade shows or customer events. (Potentially 4-6 times per year.)
What We Offer You: Compensation and Benefits
Salary range: $80,000 - $90,000 base plus up to $20,000 variable compensation
This is a full time, exempt position
Opportunity to work at a BCorp!
Unlimited vacation
All Employees encouraged to spend one work day each quarter volunteering
Health and dental (with competitive employer coverage), vision, life insurance, FSA with company contribution, 401K with company match, additional reimbursements including home office set up, personal, and professional development, and wellness
The ability to work from wherever you want!
At WorkBright, our core values are to be Ambitious Achievers, Thoughtful Listeners, Caring Peers, and Trusted Guides. We celebrate diversity and pride ourselves in fostering a productive, fun and positive company culture. We are proud to be an equal opportunity workplace and are an affirmative action employer.
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Enterprise Account Manager jobs in Denver, CO, United States
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