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Octagon Consulting LLC
Houston
Job Description Job Description JOB DESCRIPTION The primary purpose and responsibility of this position is to collect monies on behalf of our clients while maintaining compliance and professional office standards. Collector will utilize various collections strategies and methodologies to attempt to contact consumers to negotiate payment in full o
Job Source: Octagon Consulting LLCAvantGuard Monitoring Centers
Houston
Job Description Job Description Bilingual Customer Service Representative Houston, TX This position is in-office. Who We Are At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and
Job Source: AvantGuard Monitoring CentersEquus
Houston
Job Description Job Description Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and c
Job Source: EquusStaffmark
Houston, TX, United States
Ready to craft some work-life balance? A rapidly expanding company in Houston, TX, has teamed up with Staffmark to hire a Customer Service Representative / Remote. If you have a strong desire to assist others and excel in delivering exceptional custo Customer Service, Customer Service Representative, Representative, Remote, Retail, Staffing
Job Source: StaffmarkContractor In Charge
Houston
Job Description Job Description Customer Service Representative Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer,
Job Source: Contractor In ChargePls Financial Services, Inc.
Pasadena, TX, United States
Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and s
Job Source: Pls Financial Services, Inc.Clayton Services
Houston, TX, United States
Clayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Ty
Job Source: Clayton ServicesPls Financial Services, Inc.
Houston, TX, United States
Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and s
Job Source: Pls Financial Services, Inc.Houston, TX, United States
Description
VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. We've worked purposefully to create a culture built on the simple idea of being more human-of being a better listener to our team members, more responsive to customers, and more empathetic to all.
As a Remote Bilingual Customer Service Representative for one of the largest and most respected non-profit organizations, you'll have the opportunity to use your passion for customer care to deliver outstanding experiences to our client's customers through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions.
What You'll Do
Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude.
Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance.
Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies
Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments.
Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
Share insights on emerging customer trends and recommend process improvements.
Attend training and participate in cross-training opportunities to enhance skills and knowledge.
Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
Bilingual (English-Spanish) fluency in speaking and writing is required
Preferred Qualifications Experience in a fast-paced call center environment
Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired
Previous remote work experience
While this is a work-from-home opportunity, you must currently reside in one of these states to be considered: Arizona, Arkansas, Florida, Georgia, Indiana, Kentucky, Maryland, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.
Compensation and Benefits The position pays $18.00 per hour.
VIPdesk Connect offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.
Training & Shift Requirements Training is from Monday to Friday from 10:00 am-6:00 pm ET
After completing training, full-time shifts assigned would be between the hours of 10:00 am-8:00 pm ET.
Who We Are
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to foster, cultivate, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of our culture, reputation, and the company's achievements. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English Spanish
Email Alert for Bilingual Customer Service Representative (Remote) jobs in Houston, TX, United States
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