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Integral Care
Austin, TX, United States
Job Number: 24-11422 Job Summary: Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff. The customer care specialist will provide informatio
Job Source: Integral CareFagron
Austin, TX, United States
**Customer Care and Support Specialist** **About the job** Customer Representatives support the organization by working directly with customers to ensure order accuracy, timeliness and completeness and promptly following up on any customer concerns. Role Responsibilities: * Accurately and quickly process orders generated from phone or email contact
Job Source: FagronCollabera
Austin, TX, United States
Description Home Search Jobs Job Description Customer care Contract: Austin, Texas, US Salary: $20.00 Per Hour Job Code: 351082 End Date: 2024-07-27 Days Left: 23 days, 3 hours left Apply About the Role: • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other pro
Job Source: CollaberaWix.com Inc
Austin, TX, United States
369101 **Customer Care Expert** Austin **We are:** Wixs Customer Care Team in Austin - one of our newest locations in the USA. At Wix, we build products that help millions of users grow their businesses online, and we care about their experience. As part of our global organization of Customer Care, our team is responsible for building strong relati
Job Source: Wix.com IncLennar Corp.,
Austin, TX, United States
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by buil
Job Source: Lennar Corp.,Brookfield Properties
Austin, TX, United States
**Location** Austin - 11501 Alterra Parkway, Suite 100**Business** As part of Brookfield Asset Management one of the largest alternative asset managers in the world we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings eve
Job Source: Brookfield PropertiesCoreLogic
Austin, TX, United States
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and
Job Source: CoreLogicWorkplace Options
Austin, TX, United States
Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 50
Job Source: Workplace OptionsAustin, TX, United States
**Customer Care Specialist**
Austin, TX / Customer Success / Full-time Remote Broadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is to bridge local businesses to their modern consumers by helping them: capture leads, streamline their communications by email and text, collect mobile payments, and gather feedback and reviews. We are passionate about helping these local business owners succeed, and keep them at the center of everything we do.
**WHO SHOULD APPLY** We are seeking out a motivated and adaptable individual to join our Customer Care Team. If you enjoy interacting with customers, problem-solving, sleuthing, and are quick on your feet this role may be for you! You are collaborative and possess a high level of attention to detail. You are willing to work independently but are comfortable asking for help when needed. This role is perfect for someone who is just starting their career or looking for an introductory role in the tech industry.
When customers contact Broadly for assistance, our Customer Care Specialists act as the first level of support to identify the problem, solve it if possible and know when to escalate to another team if needed. We provide 5 star customer support via phone, email, and chat.
We wear multiple hats and have to switch gears often. Our future teammate will need to be able to pivot, prioritize and adapt.
Our goal is to get customers the help that they need as quickly and efficiently as possible - our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.
We are the eyes and ears of this organization, beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.
***You must be available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift***
**Role Details:**
Provide phone, email and chat support Available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift* Ability to work and learn remotely Manage and prioritize our inbound support channels with speed and accuracy Investigate and resolve account, product, billing, and technical issues Be the voice of the customer and collect feedback for product improvement Collaborate cross-functionally with other teams to improve overall customer experience Brainstorm and develop process improvements to build value for Broadly Assist with various internal Broadly projects (depending on bandwidth and skill-set)
**Required Skills:** Strong ability to communicate with confidence, integrity, and compassion over phone, chat and email Strong attention to detail and ability to switch gears quickly and manage time Ability to remain professional and composed during advanced customer situations Experience with Microsoft Office (Word, Excel) and/or Google Suite Experience with handling inbound calls A strong sense of humor
**Desired Skills:** Associate's or Bachelor's degree (or in pursuit of) Bi/Multi-lingual Experience using Salesforce (or similar CRMs and/or ticketing systems) Prior startup experience Experience with Mac OS Project management skills 1-2 years of related experience Experience working and training remotely
**The Good Stuff (were not afraid of emojis)** Our company was founded in Oakland, but now we are a remote first and distributed team! ???? Company covers 100% of employee only medical, dental, and vision insurance + lots of extra options. We got you. ???? Flexible time off: take the time-off you need, when you need it! ???? Ask us about Our Time Off (OTO) here's a hint - its practically every other Friday off! ?????? Regular wellness and engagement activities. Vita-mixes, Hatch Lights, Purple pillowsprizes galore! ???? WFH stipend (because you know, you work from home) ???? Co-working Stipend (for those of us who want to escape our usual home office life and go into a shared workspace - sometimes working somewhere different helps!) ???? Wellness stipend that covers mental, emotional, and physical wellbeing (because taking care of your mental health creates mental wealth!) ??????? Professional development stipend. Get your learning on. ???? An inclusive, tight knit, exciting start-up culture that offers accelerated career & personal growth ????
Email Alert for Customer Care Specialist jobs in Austin, TX, United States
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