Customer Experience Specialist / Dispatcher
Jacksonville, FL, United States
Job Details
Job Location
Jacksonville, FL
Position Type
Full Time
Education Level
High School
Job Shift
California 12
Customer Experience Specialist / Dispatcher
Position: Customer Experience Specialist / Dispatcher
Type: 911 communications dispatcher center
FTE: Full-time
City: Jacksonville
State: Florida
County: Duval
Shift: Day and overnight shifts available
Sign-On Bonus: $2,500
Shift Differential: $2.00
Calling all talented 911 Dispatchers! Join us today and continue saving lives & making a difference in our local communities.
About AmeriPro Health:
At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time. Critical Care
Advanced Life Support
Basic Life Support
Medical transportation
And much more
Compensation and Benefits:
Benefits for Full-time positions include: Market leading pay rates
Personal Time Off (graduated based upon years of service with AmeriPro)
Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)
401(k) retirement plan with a company match
Tuition assistance
Supportive leadership
Professional development & opportunities for advancement
Flexible scheduling options
Employee assistance programs (EAP)
Qualifications
Job Description: Flexibility
obtain and act on information quickly and accurately in emergency situations.
Exercise good judgment in emergency situations.
Prioritize calls according to urgency and importance
Remain calm and effective under heavy workloads and in emergency situations.
Provide field units with information about orders, traffic, obstacles and requirements
Monitor the route and status of field units to coordinate and prioritize their schedule
Translate information to the appropriate ambulance crew
Operate a multi-line telephone console system
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Perform emergency medical dispatch and crisis intervention services
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
Ask vital questions and provide pre-arrival instructions for emergency medical calls
Receive emergency and non-emergency calls and record significant information
Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.
Learn street locations, station locations, and geography of the areas served.
Learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).
Learn Dispatch Department organization, policies, and operating procedures.
Enter data into the Computer-Aided Dispatch System, provide notation of events, activities and other information
Verify customer's insurance information.
Must verify insurance information and eligibility
Must input verified insurance information into system
Some positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift.
Work evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.
AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.
Job Qualifications:
Minimum Qualifications: High school diploma or GED required.
6 months experience in customer service or other direct customer contact work required
6 months call center experience in a fast-paced work environment required
Flexibility
AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a Customer Experience Specialist / Dispatcher at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.
AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in
the power of diversity and inclusion; we celebrate how this diversity fuels our
innovation and allows each of us to better serve the diverse needs of our patients and
partners.