Client Service Coordinator

The Client Service Coordinator must be approachable and able to communicate effectively with different audiences. The coordinator is responsible for providing exceptional customer service through various organizational and administrative tasks.

Duties and Responsibilities

Client S upport

• Greeting clients and patients, answering telephones, returning voicemails, addressing
• walk-in inquiries, and processing over-the-counter sales
• Managing hospital schedule. Making and confirming appointments, as well as placing reminder calls to clients
• Offering educational information and coordinate appropriate for special needs clients
• Managing lobby wait times and traffic
• Managing electronic medical records, reports, and email correspondence
• Coordinate surgery drop-offs, check-in, and check-out with medical personnel
• Presenting and explaining cost of services or fees to ensure transparency

Operational S upport

• Filing and maintaining patient medical records. Entering information correctly in
• DaySmart database to ensure all required documentation is accounted for
• Processing approved payment methods per hospital protocol (cash, credit card, etc.)
• Processing end-of-day paperwork, financial reconciliation, and daily cash drawer deposits
• Maintaining cleanliness of the lobby and front desk
• Coordinates with Hospital Manager for client concerns, financial discrepancies, or other matters as appropriate
• Managing front desk office supplies and needs
• Provides support as needed for medical staff and management

Qualifications

Skills and abilities

• Excellent verbal and written communication skills
• Ability to actively listen and problem solve in real time with new information
• Multi-tasking skills and the capability to prioritize tasks
• Bi-lingual (English-Spanish) is a plus
• Proven decision-making skills
• Desire to work with people and animals
• Strong interpersonal skills and a willingness to be collaborative with peers
• Strong work ethic and ability to remain consistent and accurate in a fast-paced environment
• Proficient at computer programs, including Microsoft Office and database management software (ezyVet)
• Ability to build meaningful relationships
• Ability to maintain professionalism and confidentiality by applying mature judgement and discretion
• Desire for continued learning and to share knowledge with others
• Attentive and detail oriented
• Veterinary background knowledge a must

Qualifications and Requirements

• Highschool diploma or GED
• Minimum one-year in a customer service position
• Must maintain a professional appearance at all times
• Reliable, and punctual attendance is required
• Ability to work holiday shifts, weekends, and evenings as needed

Working conditions

• Performs work in a hospital/office setting
• Potentially subject to animal bites and scratches
• Physical efforts that require standing, bending, reaching, stooping, squatting, and lifting, pulling, or pushing up to 50 lbs. with reasonable accommodation, and ability to work in a noisy environment.