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Sam's Club
La Grange, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubNorthPoint Search Group Inc
Wheeling, IL, United States
Customer Service Representative - Manufacturing Responsibilities: Responding to customer service emails Answering incoming phone calls Support internal and external sales people with timely responses Support quote department with internal, historical research on repeat jobs Positive, customer service driven outlook, team player with a strong work
Job Source: NorthPoint Search Group IncU-Haul
Palatine, IL, United States
Location: 1235 E Dundee Rd, Palatine, Illinois 60074 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's
Job Source: U-HaulSam's Club
Cicero, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's Clubkarier.co
Des Plaines, IL, United States
**Customer Service Representative** Nexus Employment Solutions Plus, Inc. - Des Plaines, IL Job details Salary $21 - $26 an hour Job Type Full-time Number of hires for this role On-going need to fill this role Full Job Description **Nexus Employment is currently hiring for a Full Time Customer Service Representative located in the Des Plains area.*
Job Source: karier.coU-Haul
Bellwood, IL, United States
Location: 435 Mannheim Rd, Bellwood, Illinois 60104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's
Job Source: U-HaulSam's Club
Itasca, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Wheeling, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubRoselle, IL, United States
Onsite in Roselle, IL. 3-month contract.
Summary Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
Essential Functions
Answer incoming customer service phone calls, courteously and consistently using established guidelines.
Respond full circle to requests from customers, sales reps and service reps.
Collaborate with other departments to resolve customer issues and align with customers needs and requests.
Maintain appropriate records and documentation in our ERP System.
Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented.
Complete and review customer specific reports for accuracy and integrity.
Recommend ideas which enhance the overall customer experience.
Position Qualifications Education: High School Diploma or GED required. Associates degree in Business or related field preferred.
Experience: 2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment. Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.
Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.
Customer Focus
Detail Orientated
Interpersonal Savvy
Energy
Communication
Listening
Email Alert for Customer Service Representative jobs in Roselle, IL, United States
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