Medicare Sales Supervisor

Richardson

Job Description Job Description Description: ABOUT US

Healthedly is an employee-forward business in Health and Medicare Insurance, located in Richardson, Texas. We embrace diversity and inclusiveness that makes our company strong, and we celebrate our passion for helping others secure their future through our insurance offerings. We are professional, fast-paced, and SALES-centric. You will be joining a diverse, fun-loving team that takes great pride in what they do. If you are a self-starter, energetic, and have great phone skills, this is your opportunity to establish a career.

POSITION SUMMARY:

The Medicare Sales Supervisor is responsible for overseeing a team of Medicare Sales Representatives. The primary goal of this role is to ensure the team meets or exceeds sales targets, delivers exceptional customer service, and remains compliant with all relevant regulations. The Medicare Sales Supervisor will provide leadership, training, and support to the sales team, monitor performance, and implement strategies to drive sales growth.

Requirements: ROLE RESPONSIBILITIES

Team Leadership:

Supervise and manage a team of Medicare Sales Representatives.

Provide daily coaching, guidance, and performance feedback to the team.

Conduct regular team meetings to communicate goals, expectations, and updates.

2. Sales Performance:

Monitor and analyze sales performance metrics.

Develop and implement strategies to achieve sales targets.

Ensure the team meets or exceeds monthly, quarterly, and annual sales goals.

3. Training and Development:

Train new hires on Medicare products, sales techniques, and company policies.

Conduct ongoing training sessions to improve product knowledge and sales skills.

Identify and address skill gaps within the team.

4. Customer Service:

Ensure the team provides excellent customer service to all Medicare beneficiaries.

Handle escalated customer inquiries and complaints promptly and effectively.

Maintain high levels of customer satisfaction.

5. Compliance:

Ensure the team adheres to all federal and state regulations related to Medicare sales.

Stay informed about changes in Medicare regulations and update the team accordingly.

Conduct regular compliance audits and provide corrective action as needed

6. Reporting and Analysis:

Prepare and present sales reports to senior management.

Analyze sales data to identify trends and opportunities for improvement.

Utilize CRM systems to track sales activities and customer interactions.

7. Collaboration:

Work closely with the Marketing team to develop and implement sales campaigns.

Coordinate with other departments to ensure seamless operations.

Participate in cross-functional projects and initiatives.

MINIMUM REQUIRED QUALIFICATIONS:

Bachelor’s degree in Business, Marketing, or a related field preferred.

Minimum of 3-5 years of experience in Medicare sales or a related field.

Proven track record of meeting or exceeding sales targets.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

In-depth knowledge of Medicare products and regulations.

Proficiency in CRM software and Microsoft Office Suite.

Ability to analyze data and develop actionable strategies.

Strong problem-solving skills and attention to detail.

WHAT WE OFFER

Above Industry Average Wages (with Bonus/Incentive Programs)

Comprehensive Employee Benefits (Health, Dental, Vision Insurance + 401k)

Growth Opportunities

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Agile People and Payroll provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agile People and Payroll may obtain a 'consumer report' about you from a consumer reporting agency for employment purposes. A 'consumer report’ is a background screening report that may contain information regarding your criminal history, driving history, and information about you.

Job Type: Full-time

Schedule: Monday - Friday w/ evenings and weekends as needed

Compensation package:

Base Pay: $50,000.00- $70,000.00

Benefits:

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Required Experience:

3-5 years of related experience in a Call/Contact Center with Medicare product sales focus.

TX Health & Life License

Work Location:

In Office