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Stackline & Company
Seattle, WA, United States
**Customer Support Associate** Seattle, WA / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to s
Job Source: Stackline & CompanySpaceX
Redmond
Customer Support Associate (Starlink) at SpaceX Redmond, WA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER
Job Source: SpaceXEurofins BioPharma Product Testing Ireland Ltd
Bothell, WA, United States
**Scientific Customer Support Associate** * Bothell, WA, USA * Part-time **Company Description** **Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat
Job Source: Eurofins BioPharma Product Testing Ireland LtdEurofins
Bothell, WA, United States
**Scientific Customer Support Associate** * Bothell, WA, USA * Part-time **Company Description** **Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat
Job Source: EurofinsSpaceX
Redmond, WA, United States
Customer Support Associate, Bilingual Indonesian (Starlink) at SpaceX Redmond, WA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human
Job Source: SpaceXSpace Exploration Technologies Corp.
Redmond, WA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL ITALIAN (STARLINK) Starlink, ou
Job Source: Space Exploration Technologies Corp.SanMar
Issaquah, WA, United States
At SanMar, the work you do makes a difference. What's the Short Version? The Associate Application Support Analyst, Customer Integrations provides Tier I and Tier II support for the IT Operations team. They collaborate with the internal IT department and both internal and external customers to help resolve problems and document issues. This role
Job Source: SanMarSpaceX
Redmond, WA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. CUSTOMER SUPPORT ASSOCIATE, BILINGUAL INDONESIAN (STARLINK) Starlin
Job Source: SpaceXSeattle, WA, United States
**Customer Support Associate**
Seattle, WA / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to scale their online retail business globally. Founded in 2014 and headquartered in Seattle with additional offices in Minneapolis, New York and London, Stackline is on a mission to engineer the worlds most powerful data, tools, and services for commerce. Over the past year, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates. Stacklines extensive brand list includes Starbucks, Sony, General Mills, Mondelez, and Levis.
Join our newly created Customer Support team and help build the team from the ground up. As a Customer Support Associate youll be responsible for providing functional and technical support to troubleshoot, document and resolve issues for all Stackline customers using our best-in-class SaaS software. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, this is the role for you. **Responsibilities**
+ Customer Advocate: Serve as the first point of contact (via phone, email, web-based support portal) for Stacklines Support team
+ Product Expert: Become a go-to resource internally and externally for expertise in Stacklines SaaS platforms
+ Cross-Functional Team Collaboration: Escalate unresolved cases and work cross-functionally to find solutions for a variety of client issues
+ Documentation and Process Improvement: Maintain detailed records for all internal and external customer interactions and build efficiencies for future support interactions
+ Team Evangelist: Consistently demonstrate Stacklines values in all elements of the role: performance, learning, responsibility, leadership
**Minimum Qualifications**
+ Excellent verbal and written communication skills with the ability to communicate complex issues clearly and effectively
+ Works well in a team environment, as well as independently
+ Strong analytical, decision-making and trouble-shooting skills
+ Comfortable working in a fast-paced and dynamic environment with the ability to wear many hats and juggle multiple projects at the same time
+ Enjoys and excels at problem solving and assisting others
+ Experience with CRM systems like Salesforce
+ Self-motivated and able to work under pressure to deliver high-quality solutions
+ Empathetic and understanding of our customers and their unique challenges with a commitment to surprising and delighting each customer
+ BA/BS degree
**Preferred Qualifications**
+ Experience with SaaS technology
+ Prior experience in a product support role working with enterprise customers
+ Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment
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**Benefits and Perks:** Its important each and every employee feels they are supported and can complete their lifes best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry leading benefits and perks. A few ways we support our employees is by offering:
- 100% paid health, medical and vision for employees and qualifying dependents - Company 401k plan plus matching - Company paid Life Insurance - 20 days annually of Paid Time Off (with no accrual or tenure needed) - 7 Paid company holidays - 100% Paid Parental leave - 20 weeks for birthing mothers and 12 weeks for all other parents - Summer Fridays early close at 2pm - Annual training and development stipend of $1,000 USD - Fully stocked kitchen snacks with weekly fresh fruit
*Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*
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Email Alert for Customer Support Associate jobs in Seattle, WA, United States
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