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Regional Customer Manager - Houston, TX

Houston, TX, United States

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Grow YOUR career with DHL today...

Regional Customer Manager, Energy

Work location is Houston TX

The Regional Customer Manager (RCM) will lead the profitable revenue growth from assigned MNC Customers within a defined geographic scope through positioning DHL as a strategic business partner, and delivering agreed programs through a virtual team drawn from across countries and regions. Emphasis placed upon expanding share of wallet from a range of industry verticals consisting of the AM Region's top customers.

Accountabilities:

Create competitive advantage for customers demonstrating value of DHL by adopting a consultative selling approach

Maximize customer penetration to grow share of wallet with emphasis on the core product revenue growth

Cross selling with all DHL business units

Identify, build, and manage relationships with key decision-makers within assigned accounts to ensure development of long-term business partnerships

Lead and manage customer presentations and proposals selling solutions and managing customer expectations

Identify and foster relationships with potential new regional and global MNC customers

Create (for Americas-led customers) and support (for non-Americas-led customers) "Battle Plans" in collaboration with other regions

Develop customer as per development strategy outlined in "Battle Plan" in close collaboration with other regions' RCMs

Functionally lead and direct regional and country resources to identify and develop opportunities

Maximize profitability on incremental and new revenue by developing individual customer pricing strategies in conjunction with customer pricing team

Collaborate with other business units to develop Express Americas revenue

Monitor the account performance in close cooperation with MNC Sales Support teams

Manage 10 to 15 MNC customers at regional level

Manage, maintain and improve the customers' profitability

Develop and implement the account strategy with account owner

Create, manage and grow the sales pipeline

Achieve agreed revenue and profit targets

Monitor financial health of accounts and take steps to assure profitability

Work within specified personal cost budget

Manage the matrix and direct country sales staff assigned to MNC customers

Additional Qualifications/Responsibilities

Skills & Qualifications:

Typically requires BS/BA in related discipline and a minimum of 8 years' experience in related field or MS/MA and a minimum of 5 years' experience in related field. Professional certification required in some areas.

Must possess 8 years commercial experience and minimum of 3 years in strategic customer sales.

Seasoned professional, concerned with problems that have a direct and important effect on business programs and results.

Serves as consultant to management on major matters pertaining to policies, plans, and objectives.

State-of-the-art knowledge of technologies, processes, and practices.

Previous experience required in enterprise customer support, preferably in Energy.

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