Regional Customer Manager - Houston, TX
Houston, TX, United States
Job Description
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Regional Customer Manager, Energy
Work location is Houston TX
The Regional Customer Manager (RCM) will lead the profitable revenue growth from assigned MNC Customers within a defined geographic scope through positioning DHL as a strategic business partner, and delivering agreed programs through a virtual team drawn from across countries and regions. Emphasis placed upon expanding share of wallet from a range of industry verticals consisting of the AM Region's top customers.
Accountabilities:
Create competitive advantage for customers demonstrating value of DHL by adopting a consultative selling approach
Maximize customer penetration to grow share of wallet with emphasis on the core product revenue growth
Cross selling with all DHL business units
Identify, build, and manage relationships with key decision-makers within assigned accounts to ensure development of long-term business partnerships
Lead and manage customer presentations and proposals selling solutions and managing customer expectations
Identify and foster relationships with potential new regional and global MNC customers
Create (for Americas-led customers) and support (for non-Americas-led customers) "Battle Plans" in collaboration with other regions
Develop customer as per development strategy outlined in "Battle Plan" in close collaboration with other regions' RCMs
Functionally lead and direct regional and country resources to identify and develop opportunities
Maximize profitability on incremental and new revenue by developing individual customer pricing strategies in conjunction with customer pricing team
Collaborate with other business units to develop Express Americas revenue
Monitor the account performance in close cooperation with MNC Sales Support teams
Manage 10 to 15 MNC customers at regional level
Manage, maintain and improve the customers' profitability
Develop and implement the account strategy with account owner
Create, manage and grow the sales pipeline
Achieve agreed revenue and profit targets
Monitor financial health of accounts and take steps to assure profitability
Work within specified personal cost budget
Manage the matrix and direct country sales staff assigned to MNC customers
Additional Qualifications/Responsibilities
Skills & Qualifications:
Typically requires BS/BA in related discipline and a minimum of 8 years' experience in related field or MS/MA and a minimum of 5 years' experience in related field. Professional certification required in some areas.
Must possess 8 years commercial experience and minimum of 3 years in strategic customer sales.
Seasoned professional, concerned with problems that have a direct and important effect on business programs and results.
Serves as consultant to management on major matters pertaining to policies, plans, and objectives.
State-of-the-art knowledge of technologies, processes, and practices.
Previous experience required in enterprise customer support, preferably in Energy.