Counter Manager - Nordstrom Towson Town Center - Towson, MD
Towson, MD, United States
About Westman Atelier
A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that 'luxury', 'efficacy' and 'clean' can be synonymous with exceptional makeup.
A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science
About Our Founder
Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper's Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted "second-skin approach" to makeup, resulting in naturally beautiful, radiantly amplified skin.
Position Summary
Westman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter. This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events. The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.
Note: This position will be a direct hire of Nordstrom and will be subject to their benefits.
Responsibilities:
Sales & Service Achieve required retail sales targets as communicated by the line manager; lead team by example
Closely monitor + analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand + sales growth
Link sell to help grow Items Per Transaction and Average Basket Value
Drive animation and events on counter
Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience
Product & Artistry Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application
Demonstrate excellent product knowledge to drive customer acquisition
Ensure all educational information is used and initiatives are correctly implemented and followed up
Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team
Operations Maintain high standards of time keeping at counter and resolve discrepancies immediately
Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed
Manage store expenses within budget guidelines
Raise operational issues for resolution in a timely manner
Communication Communicate weekly + monthly sales reports and overview, store updates and business performance to line manager
Communicate regularly and effectively with in-store staff and keep them informed on all actions/events
Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information
Oversee and record regular stock overviews and OOS; Report all OOS to the manager and follow up to ensure timely replenishments
Requirements: 2-4 years of beauty/ skin care sales experience; degree or certification in similar capacity, a plus
At least one year of management experience leading high performing teams
Demonstrated ability to deliver excellent service to drive KPIs
Exceptional interpersonal & communication skills
Ability to handle customer matters positively and proactively in a fast-paced environment
Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom
Competitive drive entrepreneurial spirit