Mobility Owner

Washington, DC, United States

Job Description

As a Mobility Owner, you act as the client's technical advisor, trusted to provide insight and forward thinking into their investment specific to the products and solutions supported by the Mobility Managed Services (MMS) team. Your focus is to deliver post-sales service support to your client base, while serving as the client advocate with our internal and/or external partners. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of their mobile technology and the troubleshooting of issues within our mobile ecosystem. As the primary contact for your clients, you are responsible for building, maintaining, and fostering relationships and being their client liaison when working with support and engineering teams.

Career Level - IC2

Responsibilities

Your responsibilities as a Mobility Owner include:

Client Adoption: Provide continuous feedback to your clients by reporting on adoption usage, helping expand the adoption of their purchased mobile environment products by utilizing new features, and listening for unmet needs that other Oracle mobile products may satisfy

Change Management: Implement client-specific change management best practices to ensure their mobile environment is kept current and on the latest updated solutions and technologies

Mobile Environment Subject Matter Expert: Act as the subject matter expert for the client's mobile environment technologies and solutions knowledge i.e., (formerly known as: CareAware Connect Voice, CareAware Connect Messaging, Connect Nursing, and Skybox Mobility (AirWatch))

User Service Experience: Ensure the client’s mobile ecosystem is providing a positive experience for their end users

Best Practices: Develop, use, and maintain both client-facing and internal MMS documentation i.e., guidelines, best practices, standard operating procedures, and processes

Client Value Meetings: Provide and collaborate on issues, the client’s state of their mobility environment, and other information and reporting specific to the client’s mobile environment

Travel Management: Assist your clients during onsite events, as needed

Client Satisfaction: Contribute to client satisfaction through quality deliverables and positive client feedback

Perform other responsibilities as needed

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $27.02 to $54.13 per hour; from $56,200 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer