Front Desk Agent - Holiday Inn Milwaukee Riverfront
Milwaukee, WI, United States
Job Description
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Location Description
4700 North Port Washington Road, Milwaukee, Wisconsin 53212
Welcome to the Holiday Inn Milwaukee Riverfront near Downtown Milwaukee. We are located minutes from Downtown, Cardinal Stritch University, Marquette University and the University of Wisconsin -- Milwaukee. Our hotel is right in the heart of Milwaukee's North Shore communities of Whitefish Bay, Glendale, and Shorewood. Sports fans will appreciate our free parking and proximity to Fiserv Forum, Miller Park, and the Panther Arena. Other nearby attractions include the Bavarian Bierhaus, Summerfest, and the Milwaukee Art Museum.
Requirements
What we are looking for High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!