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Jobot
Boston, MA, United States
Boston based investment firm looking to hire Client Service Analyst This Jobot Job is hosted by: Kyle Truman Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $110,000 per year A bit about us: We are seeking to hire a Client Service Analyst. The ideal candidate is a team player with experi
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Cambridge
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Chelsea
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Somerville
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Woburn
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Waltham
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Peabody
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Weymouth
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Job Source: FlexJobsBoston, MA, United States
POSITION SUMMARY:
Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.
Position:Client Service Analyst / Field Services
Department: Service Desk
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :
Certification in CompTIA strongly preferred.
EXPERIENCE:
One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.
KNOWLEDGE AND SKILLS:
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents. Service Now knowledge preferred
Excellent writing and communication skills
Demonstrated problem-solving ability
Working Knowledge of current PC and mobile computing technology
Ability to give verbal instruction patiently to non-technical users
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange Online, Remote Assist, - Desktop: Microsoft Office 2016/O365, - Microsoft Edge - OS: Microsoft Windows Win7 - 10, Apple iPad, iPhone - Hardware: Dell Optiplex-Precision desktops, Latitude-Precision laptops. ZEBRA/Intermec/HP printers - CITRIX, DHCP, VPN, VDI-Thin Client , VMware, Cisco/ARUBA hardware, BitLocker encryption SCCM/MECM.
Equal Opportunity Employer/Disabled/Veterans
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Client Service Analyst / Field Services jobs in Boston, MA, United States
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