Sr Genesys Cloud Engineer

Sr Genesys Cloud Engineer Location: Remote (Irving, TX / Remote)

Duration: Full Time

Job Description:

Cisco Contact Center Certification (or related)

Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform

Knowledge in IVR, Data tables, Call flow, emergency, Change, and Problem Management

Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)

Experience in Genesys Dialog engines and BOT flow development

3rd party integrations- Salesforce, e911, CCSP.

Ability to control or lead conversations with various support groups

Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

Strong cross technical background with proven troubleshooting skills

Typically, 3-4 years of experience working with Genesys cloud

Contact Center Solutions: Extensive experience in designing, implementing and managing contact center services.

System Integration: Proven experience in integrating Genesys cloud with other enterprise system.

Genesys Cloud: Hands on experience with Genesys cloud architecture, API's & tools

Experience providing technical support & troubleshooting for Genesys cloud or similar systems.

Experience working in industries that heavily rely on contact centers, such as telecommunications, customer service, finance or healthcare etc

Roles & Responsibilities:

Genesys Cloud Development: Lead the development and configuration of Genesys cloud solutions.

Configure, troubleshoot & support various Omnichannel Telephony platforms.

Transition, Migration & Support of Enterprise Contact Center

Operations support for Enterprise Contact Center (Genesys Cloud)

Review & critique HLDs and LLDs

The role requires extensive client & vendor management.

Work closely with cross-functional teams to define and implement call center and UC strategies, ensuring efficient use of resources and optimal customer experience.

Role requires significant interaction and collaboration with customers, other engineering groups, product, planning, operations, IT organizations, vendor development and support groups, as needed.

Introduce prevalent industry best practices and processes.

If you are interested, Please share your resume with below basic details:

Full Legal Name:

Current Location with Zip Code:

LinkedIn URL: