Syntricate Technologies

, , United States / Global

Genesys Cloud Engineer

Job Description

Required Skills: Bachelor's degree preferred.

• Genesys Certified Professional Certification highly preferred

• Cisco Contact Center Certification (or related)

• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform

• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.

• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)

• Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.

o bility to control or lead conversations with various support groups

• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

• • Strong cross technical background with proven troubleshooting skills

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Syntricate Technologies

Genesys Cloud Engineer

Job Description

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