Associate Customer Engineer
San Francisco, CA, United States
At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest, and most complex institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.
Instabase is a remote company rooted in flexibility. Employees can choose to work from one of our global offices in Menlo Park, New York, London, or Bangalore, fully remotely, or a mix of the two. At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications.
Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
As a Customer Engineer, you’ll be part of a small and passionate team devoted to solving complex, challenging issues. You're the first person our customers will go to with requests -- you'll regularly troubleshoot/triage product issues to ensure we're delivering high value. This is a highly technical role: we're looking for someone who wants to be hands-on with Python and deepen their working knowledge of Kubernetes. You'll work across multiple cloud environments and continuously learn as a CE at Instabase. Come build with us!
What you’ll do:
Support our customers: solve any technical issues our customers may raise
Be the product expert: excel at understanding and demonstrating our platform features
Advocate for the customer: improve their experience building apps
Advise and instruct on the ecosystem of open source tools (python, spacy, pandas, sklearn, etc.) compatible with Instabase and how customers can use them
Act as the first point of contact for our enterprise customers, providing critical product and architecture advice
Define what support looks like at Instabase: as an early member of a growing team, you’ll impact how we work, what tools we use, how we interact with other groups, and be a mentor to others
Develop your technical skills: you'll work across cloud environments, with heavy exposure to Kubernetes and hands-on Python scripting
About you:
Python scripting language expertise
Kubernetes and strong cloud experience
Strong desire to work with customers
Proven track record of success in support environment
Outstanding communication and customer relationship skills
Experience in working with enterprise platforms/tools in the capacity of product support
Experience troubleshooting distributed components/services and log analysis
Strong grasp of enterprise user management and access control policies
Prior experience with support processes and escalation management
The base salary range for this role is $100,000 to $125,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.
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Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!