Infrastructure Engineer

Palo Alto, CA, United States

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant we give you dedicated time to invest in your professional development. Find your place in Technology on #TeamAmex.

How will you make an impact in this role?

Contributes to analysis of business, application, and technical infrastructure requirements. Supports the design, build, improvement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

Plan, assign and manage efficient usage of Operational Support resources for the duration of the development life cycle, across multiple development groups

Manages break/fix, incident and problem activities across the team

Manages Engineers and/or Performance Analysts in the local market team

Monitors, controls and reports Operational Support expenditure throughout the development life cycle

Central point of contact for business/development groups or vendors requiring assistance in resolving problems

Directs Operations resources in the resolution/prevention of problems where necessary. Prevention includes ensuring the proper performance monitors are in place for critical applications

Enforces production assurance practices

Facilitates the use of technical subject matter expert capability to promote design of technical solutions/improvements

Assists in quality assessments by supporting quality rating measures on key changes

Contributes to the development of policies and procedures for the production and service support function

Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem and change management

Minimum Qualifications

2+ years engineering experience in a mainframe environment.

Experience with design and implementation of mainframe and distributed applications

2+ years experience with mainframe infrastructure, hardware, and operating systems.

2+ years monitoring problems, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.

Preferred Qualifications

Excellent written and verbal communication skills

Previous work in an operations or support role

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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