Salesforce Administrator I

Atlanta, GA, United States

Strength in Trust

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

Reporting to the Senior Manager of Generalist Consultants, the Salesforce Generalist Consultant will play a crucial role in ensuring the seamless and efficient execution of our Lead to Order processes within the Salesforce ecosystem. The ideal candidate possesses hands-on SFDC configuration skills, with a particular emphasis on solution design and flows. This role will be involved with project execution, enhancements, reducing technical debt, troubleshooting bugs, and occasional project management. She/he must possess a service-oriented demeanor and a passion for working with Salesforce technology.

The Mission:

1. Order Management and Processing:

Configure and maintain Salesforce objects, fields, validation rules, workflow rules, and process builder to support efficient order management.

Collaborate with cross-functional teams Salesforce Solution Architects to understand solution designs and help implement them

Ensure accurate order data capture, validation, and processing, adhering to established business rules and standards

2. Quote-to-Cash Automation: Implement and QA Lead-to-Order automation, primarily done in Flow

Comfortable migrating workflow rules and process builders to Flow

Not required, but bonus if you are familiar with CPQ Automaton such as price rules, product rules, discount schedules, and contract generation.

The person in this role will be responsible for doing QA on their own work; support with UAT will be provided in some cases but not all

3. Data Integrity and Security: Implement and maintain data quality best practices to ensure accurate and reliable Lead to Order data.

Enforce data security measures, including user access controls, data sharing rules, and field-level security.

Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary

4. Continuous Improvement: Stay up-to-date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead to Order process.

Lead or participate in process improvement initiatives to drive efficiency and accuracy.

Additional Responsibilities Advanced troubleshooting for end users

Assist senior manager with the most urgent requests that we receive

Providing advanced support for Salesforce requests and escalated administrative needs of users

Overseeing Quality Assurance (QA) and implement changes requested from User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework.

Keeping up to date with Salesforce releases, features, and best practices and making recommendations to management regarding their implementation.

Communicating with Solution Architects & stakeholders and maintain good working relationships with them.

Ability to QA configuration in a developer sandbox, promote it to a full copy sandbox for UAT, then release to Production (we use Gearset for this, so familiarity with Gearset or willingness to learn how to use it is needed)

Your Experience Includes 1-2 Years experience in a Salesforce Admin role

Bachelor's degree

At least 1 Salesforce Certification

Familiarity with Salesforce Flows and Salesforce Process Builders

Familiarity with Roles, Profiles, Permission Sets, Org-Wide Sharing, FLS

Proficiency in writing Salesforce Validation Rules & Formulas

Extra Awesome

You know when to use a Before Save, After Save, Before Delete or Scheduled Flow

You know how to run Apex Test Classes

Complex Formula writing - able to write formulas for formula fields, validation rules, entry criteria, etc. that follow best practices and utilize the fewest characters to achieve the goal

Experience working at a startup

Experience gathering requirements for Salesforce configuration

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$78,750-$118,125 USD

Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we're located in that hybrid model.

The underlying "why" for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.

We are committed to a flexible approach informed by a set of guiding principles. You'll see that reflected in our worker designations: "Office-flex" and "Location-flex". Office-flex: Like a traditional hybrid model, OneTrust "Office-flex" employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.

Location-flex: Similar to other companies' remote policies, for OneTrust "Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube

@LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry - Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.