Service Advisor

Service Advisor Department: Service

Employment Type: Full Time

Location: All Roads Trucks - Baltimore

Reporting To: Larry Sinnott

Description All Roads Trucks - Kenworth Baltimore / Rosedale, MD

Start your new year with a great opportunity! All Roads Trucks in Rosedale, MD is searching for a Service Writer to join our growing team. Bring your excellent communication skills, customer focused attitude and energy. You will be the 1st point of contact to assist customers with the repair process. Using your prior service writing experience (heavy duty truck preferred) and mechanical knowledge to provide a first-class experience for the customers.

Benefits Medical, dental, vision... eligible on the 1st of the month after 30 days of employment

Paid time off including 40 hours after 90 days of employment

401k with company match

Paid holidays

Employee referral bonus

Tuition Reimbursement program

Schedule & Compensation Monday - Friday 7 am - 4 pm

Rotating Saturdays (about once a month) 6 am - 2 pm extra pay

Base salary $55k+ with additional commission

Responsibilities Provide excellent customer service in line with dealership standards

Schedule appointments and accurately document information, CDK helpful

Advise customers on vehicle maintenance per manufacturer specifications

Communicate vehicle status regularly with customers to include repair time, cost and any changes

Additional duties as needed

Requirements High school diploma or GED

Valid driver's license

Prior service writing experience (truck experience preferred)

Ability to multi-task, prioritize and communicate effectively

Excellent written and oral communication skills

Work Authorization All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.

AAP/EEO Statement All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

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