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Marriott
St Paul, MN, United States
Job Number 24072147 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Manager of IT Service Desk Technologies is a key leadership role responsible for guiding the design
Job Source: MarriottUnisys
Hopkins, MN, United States
We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise,
Job Source: UnisysBlue 84
, MN, United States
* Provide first level contact and convey resolutions to customer issues * Walk customers through problem-solving process * Follow up with customers, provide feedback and see problems through to resolution * Ensure proper recording, documentation, and closure * Recommend procedure modifications or improvements * Preserve and grow your knowledge of h
Job Source: Blue 84National Marrow Donor Program
Minneapolis, MN, United States
POSITION SUMMARY:Please apply online using a laptop or desktop computer.This position is responsible for providing technology support and troubleshooting for NMDP supplied hardware and software. This role includes recording and tracking incoming incidents to the NMDP Service Desk, problem solving, escalating unsolved issues, and keeping customers.
Job Source: National Marrow Donor ProgramLife Time Fitness
Chanhassen, MN, United States
The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort
Job Source: Life Time FitnessFOSS North America
eden prairie, mn
At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast-growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something
Job Source: FOSS North AmericaRJM Construction
Minneapolis, MN, United States
RJM Construction was founded on a simple principle: to serve the client. We deliver extraordinary spaces driven by our client's vision, made possible by our people. At RJM Construction, our employees are the heart of our company. We are committed to providing our team a supportive and inclusive work environment that nurtures their growth and develo
Job Source: RJM ConstructionAgcmn
Minneapolis, MN, United States
RJM Construction was founded on a simple principle: to serve the client. We deliver extraordinary spaces driven by our client's vision, made possible by our people. At RJM Construction, our employees are the heart of our company. We are committed to providing our team a supportive and inclusive work environment that nurtures their growth and develo
Job Source: AgcmnSaint Louis Park, MN, United States
CDI IT Service Manager St. Louis Park , Minnesota Apply Now JOB SUMMARY: The IT Service Manager plays a pivotal role in maintaining the integrity and effectiveness of our technology ecosystem. This role will provide oversight to our IT Manage Service Provider (MSP) and field service resources. The leadership of the IT Service Manager will ensure that our IT operations align with strategic objectives, delivering excellence to internal stakeholders and customers alike. This position is Monday through Friday with some on-call weekends. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Ensure our IT MSP adheres to contractual obligations, holding them accountable for delivering exceptional service as per our agreements. * Provide oversight on project-based work undertaken by our IT MSP, ensuring timely completion and adherence to quality standards. * Evaluate the performance of our IT MSP and internal teams, ensuring alignment with our service level agreements and driving continuous improvement initiatives. * Collaborate with our MSP and IT leadership to understand strategic goals and key performance indicators, working towards achieving them. * Enforce adherence to standardized processes and procedures for managing requests, incidents, problems, and changes, fostering operational efficiency and consistency. * Ensure timely resolution of IT issues to maintain high levels of customer satisfaction and minimize disruptions. * Conduct ongoing monitoring and analysis of our IT MSP and internal teams' activities, providing insightful reports to key stakeholders. * Collaborate with various IT teams to ensure effective service delivery, including security management, availability management, and business continuity. * Identify opportunities for operational improvement, implementing measures to streamline workflows and optimize efficiency. * Maintain proactive communication with internal stakeholders, keeping them informed of significant issues and resolution strategies. * Offer hands-on support to our team as needed, extending assistance beyond regular hours to ensure smooth operations. * Develop comprehensive guides and training materials to empower our team and enhance customer support capabilities. COMPETENCIES (KNOWLEDGE, SKILLS, AND ABILITIES) REQUIRED: * Ability to manage contracts and ensure compliance with terms. * Strong negotiation skills to hold vendors accountable for exceptional service delivery. * Skill in overseeing projects to ensure timely completion and adherence to quality standards. * Attention to detail to identify and address deviations from project requirements. * Ability to evaluate team performance and identify areas for improvement. * Skill in aligning team goals with service level agreements and driving continuous improvement initiatives. * Strong communication skills to collaborate effectively with MSP and IT leadership. * Ability to understand strategic goals and key performance indicators, working towards achieving them. * Strong problem-solving skills to ensure timely resolution of IT issues. * Ability to identify opportunities for operational improvement and implement measures to streamline workflows and optimize efficiency. * Ability to work independently and in a team environment. * Ability to work in a fast-paced environment and meet established deadlines. * Ability to be flexible and adaptable to constant change. * Ability to effectively handle details with accuracy. * Ability to manage schedule to ensure work is completed. * Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion. * Ability to resolve service recovery issues and understand when to escalate to the next level. * Ability to convey complex subject matter clearly and engagingly. * Ability to remain calm in difficult situations. SUMMARY OF QUALIFICATIONS: Required: * Bachelor's degree or equivalent experience preferred. * 5+ years’ experience of hands-on system and/or network administration, with 0-3 years of direct team management. * Proven leadership and management skills Preferred: * PMP, or another recognized project management certification WORKING CONDITIONS: * Requires the use of office equipment, such as computers, fax machines, telephones, and copiers * Requires computer related activities for extended periods of time * Requires the ability to see, hear, speak, write and key * May require some lifting, bending, and stooping * May require some travel RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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IT Service Manager jobs in Saint Louis Park, MN, United States
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