ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Sobeys Inc.
, CA, United States
**Delivery Manager - Ecommerce** **Requisition ID:** 162577 **Career Group:** Gestion du centre de distribution **Job Category:** Com. lect. - Livr. et serv. clientle **Travel Requirements:** 0 10 % **Job Type:** Temps plein **Country:** Canada (CA) **Province:** Ontario **City:** Ottawa **Location:** 3804 Ottawa Spoke **Postal Code:** K1H 1E2 Voi
Job Source: Sobeys Inc.American Honda Motor
Torrance, CA, United States
What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with recor
Job Source: American Honda MotorAmerican Honda Motor
Torrance, CA, United States
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with rec
Job Source: American Honda MotorScotiabank Hockey Club
, CA, United States
Title: Delivery Lead (Remote Ottawa Hub) Requisition ID: 133983 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. In Technology at Scotia, were questioning everything about how we bank today
Job Source: Scotiabank Hockey ClubRAPP
Los Angeles, CA, United States
RAPP Los Angeles is looking for a Data Governance Manager to join our award-winning team. WHO WE ARE: We think too much marketing isn't us. It's mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It's one size fits all and it's dull
Job Source: RAPPRAPP
Los Angeles, CA, United States
RAPP Los Angeles is looking for a Data Governance Manager to join our award-winning team. WHO WE ARE: We think too much marketing isn't us. It's mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It's one size fits all and it's dull.
Job Source: RAPPPanda Restaurant Group
Rosemead, CA, United States
Summary of Job Description: The Data Governance Manager is responsible for accelerating business transformation through data governance and data quality. This position plays a pivotal role in running data governance programs in collaboration with and guidance from the Data and Business Intelligence (BI) Center of Excellence. The DG Manager is resp
Job Source: Panda Restaurant GroupSkechers U.S.A.
Manhattan Beach, CA, United States
Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and ac
Job Source: Skechers U.S.A., CA, United States
** Position Description**
**Service Delivery Governance Manager (Cleveland or Ottawa)** Location **CA - Ottawa - ON** Job Code **3468** Position Expiry **JOB SUMMARY:**
The Service Delivery Governance Manager is responsible for providing support and leadership in the development and operations of an ITIL based Service Delivery model to the Sotera Health businesses. In this role you will lead the development, implementation, sustainment, and continuous improvement in IT Service Management (ITSM) processes and provide recommendations based on an ITIL/ITSM framework for a global service delivery model. As a key contributor to the overall IT Governance and Service Delivery program you will be responsible for the following:
**Responsibilities**
* Identify, document, and fulfill service requirements of Sotera Health and its business units
* Design, implement and improve key service delivery processes
* Service Desk services including incident/request management process
* Management of third-party delivery partner(s)
* Problem Management
* Change Management process and reporting
* Major Incident management: ensure coordination of resolving parties, provide effective communication to stakeholders, and conduct post incident review
* Development of and reporting on key performance metrics
* Assessment and ongoing review of services and processes with a goal of continuous improvement
* Facilitate and foster customer feedback to improve the performance of the Service Desk; conduct annual and periodic surveys
* Collaborate with the broader IT team and other functional areas within the businesses to ensure effective integration with key support process such as call handling, triage and escalation as required
* Ensure key service/support process and tools are in alignment with and support key regulatory requirements and procedures
**Location**
* Strong preference for candidates to be local to our offices in the greater Cleveland, Ohio or Ottawa, Canada area.
**Qualifications**
EDUCATION:
* Degree in Computer Science, Information Technology, related field or equivalent work experience
EXPERIENCE:
* 10 years experience in an IT service delivery role working with internal customers in a global multi-geographic organization
* Demonstrated experience performing IT Service Management functions including Service Desk, Problem Management, Change Management, and Incident Management
* Expert knowledge of ITIL disciplines; ITIL/ITSM Certification preferred
* Excellent Customer Service skills: ability to understand and manage customer expectations
* Ability to translate business requirements into technology/service solutions
* Experienced in sourcing and managing third-part service providers
* Able to manage and prioritize tasks, requests, and time efficiently
* Demonstrated experience with Active Directory, Windows Server, Microsoft 365, Microsoft Office Suite, and desktop Windows Operating systems
CHARACTERISTICS:
* Strong Analytical and problem-solving skills
* Ability to effectively prioritize and execute tasks in a fast-paced environment
* Project/Program Management skills
* Strong verbal and written communication skills with the ability to present effectively to small and large audiences
* Ability to collaborate and work cooperatively in a team environment
* Understanding of and experience working in a highly regulated environment would be of benefit
#J-18808-Ljbffr
Service Delivery Governance Manager (Cleveland or Ottawa) jobs in , CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.