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American Pacific Mortgage
Sacramento, CA, United States
Job Description Job Description Department: Information Services FLSA: Non-Exempt, Full-time Regular Location: Rocklin or Roseville, CA. In Office Primary Job The Desktop Support Analyst is primarily responsible for new hire and break/fix hardware support, daily service requests related to accounts and email, as well as the direct esca
Job Source: American Pacific MortgageeTeam
Rancho Cordova, CA, United States
Experience Required 2+ Years as a Desktop Support Technician Looking for a skilled desktop support technologist with experience in an enterprise environment. Technical management tools include ServiceNow, Windows Autopilot, MS Endpoint Manager, MS Intune, Microsoft System Center Configuration Manger, Azure Active Directory, Active Directory, Okta,
Job Source: eTeamAmerican Pacific Mortgage
Sacramento
Job Description Job Description Department: Information Services FLSA: Non-Exempt, Full-time Regular Location: Rocklin or Roseville, CA. In Office Primary Job The Desktop Support Analyst is primarily responsible for new hire and break/fix hardware support, daily service requests related to accounts and email, as well as the direct esca
Job Source: American Pacific Mortgagesacitcentral.com
Sacramento, CA, United States
**Position Summary** The Cancer Registry of Greater Californias mission is to capture timely, high quality data from all cancer patients diagnosed in 48 of Californias 58 counties, and to utilize this information for cancer research to improve health outcomes and reduce cancer morbidity and mortality. **Duties/Responsibilities** * Provides local an
Job Source: sacitcentral.comCanonical - Jobs
Sacramento, CA, United States
Job Description Job Description This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best pe
Job Source: Canonical - JobsCanonical - Jobs
Sacramento
Job Description Job Description This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best pe
Job Source: Canonical - JobsFranklin Templeton
Rancho Cordova, CA, United States
At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the glob
Job Source: Franklin TempletonWest Advanced Technologies
Sacramento, CA, United States
Desktop Consultant Sacramento, CA 6+ months In person interview - Onsite Role The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personn
Job Source: West Advanced TechnologiesElk Grove, CA, United States
Title: Desktop Support with MacOs
Location: Elk Grove, CA (Onsite)
Type: Full Time
Key Skill - macOS
Job Description :
Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills.
Summarized view of skill:
Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.
Mac Troubleshooting skills
ServiceNow experience ( this is the platform these folks will work on)
Comfortable in strong tech writing skills ( Used for ticket resolution update )
Key Qualifications: Minimum 2 years professional technical troubleshooting expertise or proven technical ability
Experience supporting customers via phone, e-mail, chat, and / or in person
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared and feedback is welcome
Effective time management, including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Makes space to listen, learn, and amplify diverse perspectives and experience
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Job Description: As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
As our customers' first point of contact, you'll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
We'll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
We're committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Additional Requirements: Available to attend required training on a fixed schedule that may include weekends.
Flexible to work between the hours of 7: 00 a.m. CST and 10: 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
Successful completion of a pre-employment assessment and $Diverse Lynx$
Successful completion of initial training
Meet all expectations of the role within the first 120 days of employment.
Able to meet minimum typing speed of 40 WPM while talking with customers
Qualification and Skills: Apple Certified Support Professional
Cisco CCNA certification
CompTIA A+ certification
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Desktop Support jobs in Elk Grove, CA, United States
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