ServiceNow Architect

San Antonio, TX, United States

Job Description:

Infosys is seeking ServiceNow Architect & Lead with experience implementing IT Service Management, Enterprise Service Management, Asset and Configuration Management and having Flow designer, UI Builder, ITSM configuration/customization skillset.

Required Qualifications:

Candidate must be located within commuting distance of San Antonio, TX or be willing to relocate to the area. This work requires candidate to work out of Office premise.

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 11 years of Information Technology experience.

At least 8 years of experience in ServiceNow

At Least 5 years of experience as an architect on ServiceNow Platform and implementation.

At least 3 ServiceNow implementation experience

Experience in ServiceNow Catalog Service with Flow designer, UI Builder, ITSM configuration/customization skillset.

Experience in Software architecture & design experience.

Experience with creating workflows in ServiceNow

Working knowledge of JavaScript, JSON, HTML preferred

Working knowledge of databases, tables, attributes, and relationships

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently.

Preferred Qualifications:

ServiceNow System Admin certification, ServiceNow Application Developer and/or Architect or Product line certifications a plus

Understanding of ITIL principles/best practices preferred

Demonstrated ability to translate complex business requirements into automated workflow-based solutions.

Ability to develop test scripts and plans and guide team on same

Knowledge of service management and request fulfillment processes

Comfortable in working in a high paced work environment and can adapt to rapidly changing business drivers.

Very strong technical skills and experience on Platform capabilities and integrations

Excellent Analytical and troubleshooting skill.

Excellent in Verbal, written communication.

Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.

Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

Job Responsibilities (Not limited to):

Provide functional expertise; act as product advocate to lead implementation of ITIL processes within ServiceNow platform.

Assists in development of project estimates, contributes to defining project timelines, project plans and milestones

Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results

Serve as the subject matter expert, squad point of contact, and champion for ServiceNow at customer account

Lead the solution, design, development, testing, and deployment of ServiceNow modules in compliance with required system processes and procedures, working with other team members and partners across the organization as needed.

Define the solutions and realizes architecture blueprint into solution components with a focus on business benefit/value.

Define architect strategy and patterns commonly used within ServiceNow.

Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.

Work with a strong set of teams to improve developing and deploying applications and customizations.

Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.

Contribute to the design and implementation of new products and features while also enhancing the existing product suite.

Be a mentor for colleagues and help promote knowledge-sharing.

Collaborate day-to-day with an energetic team of like-minded developers, product managers and quality engineers using agile software development methodology.

Sustain and improve the process of knowledge sharing throughout the team.

Code review and Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next

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