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    * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are a resident of the European Union or the European Economic Area, please click here . If you are a resident of the U.S., please click here . If you are a resident of the Philippines

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Jira Administrator Lead - Samsung Ads

Mountain View, CA, United States

Position Summary

We are looking for a highly motivated individual with strong experience in administration and configuration of Atlassian Jira & Confluence software suite. This role will manage and coordinate changes in Jira in collaboration with our Project, Program, Product and Engineering Managers. These changes can range from process improvements, managing and customizing Jira projects/workflows, and establishing reporting. As a Subject Matter Expert, this position will take an active role within the team to help drive process improvements around the Jira structure and how we organize the projects and team along with configuration and management of Jira and Confluence. They will also collaborate with internal customers to understand requirements, implement changes, test, and document.

Role and Responsibilities

Support multiple sites with Jira and Jira Service Management including creating complex Jira workflows, project setup and workflows, layout, field configurations, screen schemes, permission schemes, notification schemes, custom fields, automation, agile boards, and dashboard configuration

Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows and identify where functionality needs to improve to meet user requests; propose Jira add-ons and plugins to enhance productivity, then follow through according to our processes to install, test, and roll out

Configure plans with Advanced Roadmaps and propose, implement and rollout solutions involving changes to team projects to satisfy requirements

Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports

Configure Confluence pages with Jira dashboards and reports and implement and enforce JIRA hygiene practices; use Confluence to document detailed processes related to the use of Jira for different project lifecycle phases such as Requirements Intake, Roadmap Planning, Execution, Delivery, and Support

Collaborate with teams across the organization to align and streamline project configurations to expedite the rollout of standard ways of working; conduct workshops and training on Jira and Confluence such as tools usage, new functionality or features, best practices, and related.

Skills and Qualifications

5+ years of experience administering Jira projects with advanced expertise in tool administration of Jira/Confluence. Proficiency in Atlassian tool suite is a plus (Jira Align knowledge is an asset)

Strong knowledge of Jira plug-ins and add-ons like EazyBI & ScriptRunner

Strong knowledge of JQL to construct custom dashboards, advanced filters, and reports

Process oriented mindset with strong experience enabling enterprise-level processes using Jira and Confluence and ability to effectively communicate and present new solutions, ideas and process (must be comfortable presenting to large teams)

Excellent technical troubleshooting skills and process implementation skills

Working knowledge of Agile (Scrum, Kanban, Scrumban) methodologies is a MUST

Ability to work with diverse teams across different time zones

Strong communication skills with ability to create and deliver Jira related trainings.

Minimum of 6 years of related experience and a Bachelor's degree, or 4 years and a Master's degree, or a PhD with 2 years experience.

CALIFORNIA ONLY

Compensation for this role is expected to be between $175,000 and $195,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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