Customer Service Representative

Williams-Sonoma Inc.

Customer Service Representatives
Seasonal Full Time availability
Remote roles available in:San Antonio, TX
Now accepting applications until September 30, 2026

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:

• Brings positive energy.

• Solves problems with confidence.

• Loves great products and even better discounts…then you’ll feel right at home here!

Your Day to Day (Essential Functions):
Customer-Focused Support:

• Serve as the first point of contact for customer inquiries via phone.

• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.

• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership:

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.

• Approve adjustments, returns, or other resolutions within established guidelines.

• Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity:

• Uphold company values by providing honest, ethical, and transparent support.

• Maintain confidentiality of customer data and company policies.

• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth:

• Work closely with team members and leadership to improve service processes.

• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.

• Provide feedback to improve company policies and customer experience strategies.

What We Offer:

• $15.00/hr

• Recognition based incentives and bonuses for top performers.

• Training, coaching and early conversion opportunities to build your career within our holiday season.

• Employee discounts and perks (up to 40% off most products and brands).

What We’re Looking For:

• 1+ years of customer service experience (retail, call center, or hospitality preferred)

• Strong communication skills - Ability to de-escalate and resolve issues professionally

• Problem-solving mindset - You think fast and adapt quickly

• Integrity and reliability -