Customer Service Representative

17280 Green Mountain Road, San Antonio , Texas 78247 , United States

Area of Interest

Customer Service

Job Description

Job Title: Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Position Type: Full-Time, Non-Exempt

SUMMARY: The Customer Service Department is a large part of our company and works with all departments to ensure an excellent customer experience. As a Customer Service Representative you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Inputting customer details on orders
• Transcribing selection sheets for install/transcribing for repairs
• Process work order for install
• Proofreading data
• Answer email in timely manner
• Answer phone calls/return missed phone calls and voicemails immediately
• Update records for reselections and/or rescheduled installs
• Dealing with customer and homeowner queries
• Working to meet deadline each day/sense of urgency
• Helping all teammates
• Operate office equipment including computer and copier
• Adhere to confidentiality regulations

REQUIRED SKILLS/ABILITIES:

• Typing skills / 40 wpm preferred
• Accuracy and attention to detail
• Good communication skills both written and verbal
• Computer skills and knowledge of flooring/new home construction a plus
• Basic literacy and numeracy skills

EDUCATION AND/OR EXPERIENCE:

• 3 -- 5 years of customer service experience preferred
• High School Diploma/GED/College

PHYSICAL DEMANDS:

• Ability to lift 1-10lbs occasionally
• Required to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walk
• Able to hear, understand and distinguish speech and/or other sounds

BENEFITS:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• On-site Gym Facility
• Employee Appreciation Events

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

"Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics."

Equal Employment Opportunity: Flooring Services LTD provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment at Will: I understand that if I am employed, my employment and compensation can be terminated, with or without cause and with or without notice, at any time, at the option of either Flooring Services, LTD or myself. I further understand that no Flooring Services, LTD representative, other than the CEO or his/her designee, has any authority to enter into any employment agreement for any specified period.