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Sam's Club
Carol Stream, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Bensenville, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Oak Park, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubWaterway Carwash
Skokie, IL, United States
Overview: Waterway is now hiring Customer Service - Representatives at our Skokie location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a c
Job Source: Waterway CarwashSam's Club
Des Plaines, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Schaumburg, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubCircle K Stores, Inc.
Lisle, IL, United States
Store 4706724: 1117 Maple Ave, Lisle, Illinois 60532 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Customer Service, Representative, Retail, Service
Job Source: Circle K Stores, Inc.Sam's Club
Hoffman Estates, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSchaumburg, IL, United States
The Role
We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Customer Service Representative.
What You'll Do
Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner
Consistently handle customer contacts in full conformance with defined process requirements and quality standards
Collaborate with all HyperQuest teams to ensure proper claims handling
Answer specific questions received from insurance carriers, vehicle owners, and auto repair facilities, regarding claim reviews performed by HQ claims specialists
Create, expedite, or cancel claim transactions as appropriate based on interaction with insurance carriers, vehicle owners, and auto repair facilities
Consistently meet or exceed individual performance goals
Take appropriate actions to address any/all noted areas for improvement
Coordinate tasks internally and externally, to assist in progressing claims through the Managed Repair process
Assist with the coordination of rental vehicles during repair process to ensure a quality customer experience
Troubleshoot with stakeholders regarding technical issues and resolve, or escalate as appropriate
What You'll Bring Minimum High School Diploma or Equivalent
Ability to concurrently communicate telephonically and type
Ability to meet and possibly exceed department goals and guidelines
Willingness to cross-train in other platforms
Determination to satisfy customer needs
Excellent communication skills - pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external customers
Ability to multi-task in a fast-paced, stressful environment
Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)
Ability to handle interactions in a diplomatic manner
Strong attention to detail
Proficient bilingual (English/Spanish) language skills are considered a plus
Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
Ability to remain alert and focused during the workday
All other related and/or additional responsibilities that may be required or assigned
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Email Alert for Customer Service Representative jobs in Schaumburg, IL, United States
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