Client Service Representative

Sacramento, CA, United States

**Client Service Representative (2022-3357)**

CAROUSEL_PARAGRAPH

* Sacramento, California

* Administrative / Clerical

* 3357

** Share Job**

** Job Description**

**Overview**

Responsible for replying to mail, emails, faxes, and service tickets, as well as engaging customers and responding to inquiries to determine how to best help the customer

**Responsibilities**

* Reply to mail, email messages, faxes and service tickets.

* Engage customers and determine how to assist them.

* Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.

* Use company proprietary software for research, data entry, and account follow-up activity.

* Follow instructions and maintain workflow standards.

* Attain production and quality goals.

* Adhere to all company policies and procedures.

**Minimum Qualifications**

* High School diploma, GED, or equivalent work experience.

* One year of experience in a customer service position required.

* Verbal and written communication skills required.

* Knowledge of how to operate a PC, telephone, fax, scanner and photocopier.

* Intermediate knowledge of PC software applications (i.e., MS Office, Excel and Outlook).

* Data entry skills required, ability to type 35 WPM or greater at 99.6% accuracy.

* Ten-key skills preferred for payment transactions team.

**Preferred Qualifications**

* Knowledge of client requirements for DMV and related documents preferred.

* Knowledge of various state DMV forms and their usage by the company preferred.

* Knowledge of company proprietary software preferred.

* Responds promptly to customer needs, responds to requests for service and assistance, solicits customer feedback to improve service, and meets commitments.

* Pays close attention to detail and possesses good organizational skills.

* Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions.

* Reads and interprets written information, writes clearly, effectively presents ideas, and accurately documents activities.

* Balances team and individual responsibilities, exhibits objectivity and openness to others views, provides and welcomes feedback, puts the teams success above their own interests, builds the teams morale, contributes to meeting the teams goals and objectives, and participates in team meetings.

* Adjusts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and adapts to frequent change, delays or unexpected events.

* Monitors their own work to ensure quality and demonstrates accuracy and thoroughness.

* Completes work in a timely manner and works quickly.

* Follows policies and procedures, completes administrative tasks correctly and on time, and supports the organizations goals and values.

* Keeps work area clean and organized to ensure compliance with safety and security policies.

* Displays a willingness to make decisions, exhibits sound and accurate judgment, includes the appropriate people in the decision-making process, makes timely decisions, and provides reasoning for decisions.

* Identifies problems, gathers information, and analyzes the information skillfully to resolve problems in a timely manner.

* Prioritizes workload and handles multiple tasks while producing quality results.

* Communicates with others in a warm and helpful manner while simultaneously building credibility and rapport.

**Workplace Environment**

The Cox companies have implemented a COVID-19 vaccination requirement for certain U.S.-based jobs effective Oct 18, 2021. For further information, please speak to a member of our team.

**Requisition Disclaimer**

***Please note contractors are engaged to provide services on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium.***

*By applying for this position you agree to the . Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, Atrium Alerts). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at [email protected].*

*If you do not agree with the , you can still complete your application for this position by emailing your resume to our team at [email protected]. Please include the job title in the subject of your email.*

*As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.*

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