Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
ARCHIBUS, Inc.
Boston, MA, United States
**Senior Customer Support Specialist** at Archibus + Serraview Job Board Boston - Remote iOFFICE + SpaceIQ is making workplaces smarter and employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work envi
Job Source: ARCHIBUS, Inc.Starbucks
Saugus, MA, United States
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our sh
Job Source: StarbucksAstellas Pharma
Cambridge
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting busi
Job Source: Astellas PharmaThermoFisher Scientific
Cambridge
**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) **Job Description** Join the Thermo Fisher Scientific team and participate in something impactful. Our mission involves aiding in the quest for cancer cures, safegu
Job Source: ThermoFisher ScientificThermoFisher Scientific
Cambridge
**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products et
Job Source: ThermoFisher ScientificAbbott
Boston
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Job Source: AbbottThermoFisher Scientific
Boston
**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products et
Job Source: ThermoFisher ScientificHigheredmilitary
Boston, MA, United States
**Customer Support Specialist** Boston, MA **Type:** Full-Time **Posted:** 08/09/2021 Harvard Business School 54910BR **Job Summary** The IT Support Services team at Harvard Business School provides outstanding desktop and audiovisual services to the HBS community. The team supports the School's mission by delivering premium
Job Source: HigheredmilitarySaugus
**About the Role**
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world and provide sign-up help and overall support.
**What You'll Do**
+ Provide high-quality front-facing customer support
+ Ensure issues are resolved using procedures or are escalated promptly
+ Facilitate driver sign-ups and communicate the value proposition of driving with Uber, which may include proactive outreach
+ Engage and support Drivers and Earners already on the platform in order to enable them to achieve greater success
+ Partner with management on improving/building support processes
+ Assist with local events and promotions
+ Troubleshoot and problem-solve through straight technical issues
+ Communicate effectively with various stakeholders when needed
+ Present to groups of drivers & earners
+ Act as an SME and, provide feedback on processes, policies, and help with edge cases, including in real-time, while monitoring floor
+ Resolve complex cases and escalations on the floor
+ Provide basic support projects which have an impact on greenlight KPIs and Expert engagement
+ Provide floor support projects which have an impact on Greenlight KPIs and Expert engagement
+ Provide floor support and help manage the daily operational running of the hub, hosting internal teams (e.g., Product)
+ Work full-time on-site Monday-Friday standard 9:30 to 5:30 shift
**Basic Qualifications**
+ 2+ years of Customer support experience in a high-volume environment, such as service industries, retail, or hospitality
+ Attention to detail, problem-solving, and communication (written and verbal) skills
+ Ability to navigate customer service operations without direct oversight of a manager
+ Ability to successfully navigate challenging and escalated customer service complaints
+ Ability to make business-critical decisions in the moment without requiring additional support
+ Empathy, punctuality, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management/resolution, adaptability
+ Strong prioritization and time management
**Preferred Qualifications**
+ Sales, account management, or business development experience
+ Experience leading peers to achieve success metrics without direct manager oversight
+ Bachelor's Degree
+ 1 Year of floor supervisory/manager experience or Keyholder
**The position is an hourly customer support role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.**
+ **Physical Requirements:**
+ Expected to remain in a stationary position, often sitting or standing for prolonged periods
+ May be required to perform repeating motions that include the wrists, hands, and/or fingers, e.g., using a keyboard
+ **Additional Requirements include but are not limited to the following:**
+ Required to have regular and predictable attendance in the assigned work location
+ Ability to work in an open floor plan with moderate noise
**About the Team**
Earners keep Uber moving. Greenlight Locations exist to maximize the contribution that Earners have on the network by providing high-touch support in the interest of keeping drivers engaged and online. Greenlight Experts are positive, upbeat people people" who thrive on helping others accomplish their goals. Greenlight Experts are the face of Uber to our partners, serving our communities by providing frontline in-person support to our customers.
For Saugus, MA-based roles: The base hourly rate amount for this role is USD$22.75 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link ber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- oogle.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
Email Alert for Senior Customer Support Specialist - Saugus, MA_ jobs in Saugus
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.