Donor Services Manager
San Antonio, TX, United States
Job Description Job Description Salary: $85,000.00
Purpose:
The Donor Services Manager is responsible for managing the HCT/P donor eligibility review process.
Duties & Responsibilities:
Develop and maintain professional working relationships with recovery/acquisition agencies.
Manage performance feedback with recovery/acquisition agencies.
Manage processes and efficiency in department to support organizational strategic objectives.
Manage and oversee HCT/P donor eligibility record review to support production activities.
Evaluate and report donor review quality metrics.
Support risk management of department and ensure risks/issues are identified, addressed/reported, and where appropriate, escalated.
Author/revise procedures according to FDA, AATB, and other regulations (as appropriate).
Initiate and investigate quality events and determine appropriate containment, preventive/corrective actions.
Provide quality oversight, support, and approval for new projects and products.
Collaborate with Product Development/Management to establish/support project timelines.
Support internal and external audits.
Maintain records in accordance with standard operating procedures.
Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, cGMP/CGTP, and other organizational policies and procedures.
Manage direct reports.
Establish and monitor objective annual goals for direct reports.
Conduct performance reviews and establish performance improvement plans as needed.
Establish and execute continuing education strategy for department.
Recruit, interview, and select personnel for hire.
Travel domestically up to 15% to attend offsite meetings, conferences, and support business initiatives.
Start job duties on time, stay on the job throughout the assigned shift to complete duties properly, and attend all scheduled meetings and appointments.
Perform other related duties as assigned.
Skills & Abilities:
Strong leadership skills.
Attention to detail skills.
Organizational skills.
Critical Thinking skills.
Excellent verbal and written communication skills.
Proficient in Microsoft Office
Ability to secure and maintain a favorable background investigation and clearance.
Education & Experience:
Bachelor’s degree in a biological science or related field is required.
At least 5 years of quality and/or HCT/P review experience in an FDA regulated environment.
Valid Class “C” driver's license.
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