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Five Rivers IT, Inc.
ROCHELLE PARK, NJ, United States
Job Description Job Description A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service
Job Source: Five Rivers IT, Inc.Five Rivers IT, Inc.
Rochelle Park
Job Description Job Description A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service
Job Source: Five Rivers IT, Inc.Hilton
Elmwood Park, NJ, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Ridgewood, NJ, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Spring Valley, NY, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Newark, NJ, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
New York, NY, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Cliffside Park, NJ, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonSaddle Brook, NJ, United States
A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management. The successful candidate will be responsible for the continuous improvement of the day-to-day responsibilities of the Service Desk. Responsible for ensuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction.
Required Skills:
Appropriate technical certification(s) are preferred (e.g., ITIL v4).
7+ years of relevant experience, ideally in a large MSP Service Desk environment
Demonstrated experience leading an IT Support team or function.
Demonstrated experience with ITIL-oriented process design for IT Service Management.
Demonstrated experience working in a time-sensitive, high-visibility environment.
Experience with leading service desk performance indicators and service level standards
Experience with leading service desk technology solutions for IT and non-IT users (e.g., ConnectWise Manage).
Responsibilities: Create, measure, and report on support teams KPI's against defined performance SLAs and proactively lead continuous improvement efforts (in partnership with cross-functional IT stakeholders as appropriate).
Deploy and promote ITIL best practices.
Create and Review IT Service Desk training materials and ensure proper training of all team members
Develop monthly reports on the service desk team's productivity
Monitor, mentor, coach, and assist team members in delivering quality support
Will need to identify processes and procedures to develop faster and less expensive ways for productivity.
Sets goals and expectations for all daily tasks and projects.
Extensive Knowledge of Active Directory, DNS, VSphere, M365 Administration, general networking principles, & customer service skills
Documents system changes through change management, team processes and procedures, and system diagrams.
Strong attention to detail, along with organizational and time management skills are a must.
Other Details about the Job This is a Full-Time position.
All standard benefits are included such as medical/dental/vision insurance and vacation time.
We encourage and reward professional certifications
Salary will be based on experience. A discretionary bonus is given out based on performance. Please send your resume with the expected salary. Applications lacking the expected salary will not be considered.
You will be placed at our Saddle Brook, NJ office, post-pandemic. Please do not apply if you are not local or are not willing to relocate.
Service Desk Supervisor jobs in Saddle Brook, NJ, United States
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