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Aimbridge Hospitality
New Orleans, LA, United States
Welcome to Aimbridge Hospitality, a global leader in hospitality where we open doors to exciting possibilities. From the rich diversity of our people across more than 1,500 locations around the world to our people-first approach, our passion is connecting great people to great experiences - and for our customers and our people, the Aimbridge experi
Job Source: Aimbridge HospitalityWyndham Hotels & Resorts
Metairie, LA, United States
** Front Desk Supervisor** Location: Metairie, LA, US, 70003 Property Name: La Quinta by Wyndham New Orleans Veterans - Metairie Req Id: 18946 La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham New Orleans Veterans - Metairie location in Metairie , Louisiana . **Job Summary** The Sr. (Lead) Gues
Job Source: Wyndham Hotels & ResortsWyndham Hotels & Resorts
Metairie, LA, United States
** Front Desk Supervisor** Location: Metairie, LA, US, 70003 Property Name: La Quinta by Wyndham New Orleans Veterans - Metairie Req Id: 18946 La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham New Orleans Veterans - Metairie location in Metairie , Louisiana . **Job Summary** The Sr. (Lead) Gues
Job Source: Wyndham Hotels & ResortsMoxy New Orleans French Quarter
New Orleans, LA, United States
InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year
Job Source: Moxy New Orleans French QuarterMoxy New Orleans French Quarter
New Orleans, LA, United States
InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year
Job Source: Moxy New Orleans French QuarterHilton New Orleans Airport
Kenner, LA, United States
Primary Responsibilities Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided. ESSENTIAL FUNCTIONS Supervises front desk staff to insure smooth and efficient operation during the assigned shift. Communicates effectively both verbally and in writing to provide clear direct
Job Source: Hilton New Orleans AirportThe Saint Hotel
New Orleans, LA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: The Saint HotelAimbridge Hospitality
New Orleans, LA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityKenner, LA, United States
Primary Responsibilities
Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.
ESSENTIAL FUNCTIONS
Supervises front desk staff to insure smooth and efficient operation during the assigned shift.
Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement.
Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.
Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Handles guest relocations as required.
Prepares daily forecast of expected arrivals and departures.
Performs other duties and responsibilities as assigned or required.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
Ability to access and accurately input information using a moderately complex computer system, including Hilton property management systems
Interpersonal skills to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.
QUALIFICATION STANDARDS EDUCATION
High School graduate or equivalent required.
EXPERIENCE
Hospitality/customer service experience required.
Two years combined prior front desk and supervisory experience is preferred.
LICENSES OR CERTIFICATES
CPR certification and/or first aid training preferred.
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Email Alert for Front Desk Supervisor jobs in Kenner, LA, United States
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